Capstone Logistics Warehouse Operations Manager in Philadelphia, Pennsylvania

Our company enables our clients to create value for their labor intensive activities within the distribution center (DC) environment. We provide a variety of specialized services, all designed to help our clients gain efficiency and improve productivity within the boundaries of the DC.*

JOB SUMMARY

The Operations Manager is responsible for managing, directing and supervising all associate activities at customer worksite which includes unloading, selection/picking and stack-down. The Operations Manager is also responsible for site customer service and daily communication with the client.

ESSENTIAL FUNCTIONS:

(Other job duties may be assigned)

  • Performs all personnel management functions for site associates including hiring, scheduling, timesheet review, training, performance management, staff development and associate discipline.
  • Suggests changes in work processes and/or use of equipment to increase productivity of work crew.
  • Conducts industrial truck, safety, hazard communication program and new-hire orientation training.
  • Analyzes workload and delivery schedules to estimate worker hours required for completion of assignments.
  • Schedules associates accordingly.
  • Establishes or adjusts work procedures and schedules to meet customer needs.
  • Analyzes and resolves work problems, or assists Team Leaders and associates in solving work problems.
  • Interprets Company policies and procedures for associates and enforces safety regulations.
  • Confers with Team Leaders to coordinate activities of various workgroups.
  • Investigates and reports all on-the-job accidents and injuries in a thorough and timely manner. Complies with the Injury and Illness Prevention Program (IIPP).
  • Insures the efficiency, effectiveness and profitability of site operations.
  • Answers inquiries on types of services offered, rates, schedules, payment procedures, etc.
  • Completes and submits Attendance Reports and Receipt Logs in an accurate and timely manner
  • Resolves customer service issues as needed.
  • Investigates customer complaints involving such matters as damaged product or equipment, overcharges, and delays in unloading, picking, packing, etc. Makes adjustments as necessary to insure customer satisfaction.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled