ARAMARK Director of Operational Excellence – Warehouse Excellence in Philadelphia, Pennsylvania


Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at at or connect with us on Facebook at and Twitter at .


ARAMARK Refreshment Services is North America's #1 refreshment services provider. Every day we provide workplace refreshments to more than 100,000 locations throughout North America, offering clients a single source for office coffee service, water filtration, brand-name snacks, beverages and break-room essentials. Through our industry leading program, The Complete Break time Experience ARAMARK offers a holistic approach to providing outstanding client services. ARAMARK Refreshment Services is part of the Business & Industry Group's portfolio of services we offer to Fortune 500 companies and other large and small employers, and is one of the fastest growing and dynamic business units within this group.

Position Summary: Responsible for driving the day-to-day delivery of productivity initiatives and business process improvement projects that support all functions within our warehouse environment. This position will interact with all levels of the organization, and supports center led strategies with decentralized execution across the North America Operations. This position will report to the AVP, Operational Excellence.

Key Responsibilities:

  • Responsible for the development and execution of our Win in the Warehouse framework which includes purchasing, receiving, picking & loading by leading the training, implementation and monitoring/ measurement

  • Identifies and documents existing processes, analyzes gaps and then presents to the stakeholders the roadmap and level of effort to implement the desired state.

  • Drive product cost reduction by analyzing product handling, storage, and distribution practices to increase efficiency and reduce waste and support the Labor Management Process (LMP) in the warehouse

  • Identify, recommend, develop and implement new standards, processes and cost/quality improvement initiatives within the warehouse

  • Provides input on the re-design of warehouse processes, warehouse layout, and infrastructure

  • Responsible for educating, aligning and building consensus for loss improvement strategies

  • Assess change readiness and prepare plans for helping stakeholders through change

  • Perform sophisticated analysis and data modeling to support the planning, design, development and delivery of productivity initiatives

  • Manages projects to meet objective, budget and timeline goals


  • Thinks Strategically – Focuses on the future and creates direction

  • Raises the Bar – Take smart risks and sets high expectations

  • Knows the Business – Has strong business judgment, prioritizes, and is decisive

  • Simplifies the Agenda – Takes an enterprise view and helps others connect the dots

  • Influences with Impact – Influences through action, and communicates effectively

  • Manages Courageously – Embraces change and manages conflict

  • Leverages Diversity - Promotes inclusion and leverages differences

  • Develops Others - Develops capabilities and inspires commitment

  • Drives for Results – Focuses on the end result and does the right thing

  • Takes Action – Plays offense and moves with speed

  • Works with Others – Plays as a team and achieves excellence together



  • BS Degree in Industrial Engineering required

  • Six Sigma Certification required.

  • 8-10 years of experience in warehouse and logistics management

  • Experience within DSD and field service organization preferred

  • Ability to deal with ambiguity, work in a dynamic fluid environment and effectively cope with change

  • Demonstrated strategic planning, financial and problem solving skills

  • Strong and dynamic presentation and communication skills with ability to communicate with a wide range of people

  • Exhibit an aptitude and track record of being able to influence others without formal authority

  • Qualitative and quantitative analytical skills needed to build and implement insight-based programs

  • Self-starter, confident in his/her abilities, self-motivated and able to work effectively with limited supervision

  • Creative and flexible in attitude and style to adapt to new situations in rapidly changing and dynamic environment

  • Ability to work within a matrix organization including field operations, regional staff, LOB support functions, and Global Operational Excellence Center of Excellence


Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran