Stanford Health Care Clinical Operations Manager, Cancer Center Program (RN Preferred) (42129) in Palo Alto, California

Clinical Operations Manager, Cancer Center Program (RN Preferred) (42129)

  • Job Type:Full Time

  • FTE/Bi-Weekly Hours:1.0/80

  • Shift:Days

  • Hours in Shift:8

  • Location:Palo Alto

  • Req:42129

Job Description

Clinical Operations Manager, Cancer Center Program (RN Preferred), 8 Hour Days, Monday - Friday

The Clinical Operations Manager directs, manages, and coordinates patient care delivery, personnel, and administrative, business, technical and nursing operations of one or more Cancer Care Programs (CCPs) in the Cancer Center. The role will collaborate with the MD CCP Program Leader, overseeing care, including, but not limited to, day-to-day operations, disease-specific policies and procedures, marketing, customer/patient satisfaction, facilities, maintenance, procurement of supplies and contact services, finance/budget, human resources, and planning and development. This position plans, develops implements and evaluates health care services, programs and activities; and acts as the Cancer Care Program leader to ensure the goals and objectives are met. The Manager has the responsibility to collaborate with physicians and other health care providers to maintain and improve services. The Manager leads a team consisting of such specialists as patient admitting, patient coordination, medical assistants, surgical schedulers, and nurse coordinators. The Manager is not required to be an RN; however, in those cases where the Manager is not an RN, a manager with an RN license will manage and evaluate nursing staff with respect to their professional practice within the scope of their licensure.

Essential Functions

Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.

Cultivates and provides exemplary customer service, assuring that customer service standards are consistently met or exceeded; identifies opportunities to improve services and takes correction actions accordingly; analyzes customer/patient complaints, concerns and suggestions and provides appropriate follow-through, including prompt response to resolve any customer/patient complaints.

Develops, recommends, implements and interprets new or revised policies, standards and procedures; monitors and enforces compliance.

Ensures quality program management through compliance with federal, state and local regulations concerning health care and Joint Commission guidelines; continuously assesses care and services provided to meet or exceed the needs and expectations of patients/customers; identifies opportunities to improve quality of care; and assesses and improves key processes that directly affect patient services

Manages facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times, and that workstations and

patient workflow are organized to assure optimal effectiveness and efficiencies; coordinates maintenance and repairs of area, equipment and instruments; identifies operational needs; manages appropriate level of equipment and supplies; coordinates and integrates intra/inter-department systems.

Participates in the development of services by assuring that any new health care providers who join the staff are appropriately supported and oriented; assures that growth opportunities are identified; markets and promotes new and existing programs and services to patients and the community; functions as clinic liaison, representing the clinic and hospital to local community and business groups and patients/customers.

Plans and integrates functions to support the Cancer Center's priorities as regards goals and objectives and provides effective leadership, business acumen and vision to maintain and "grow" the clinic's services. Provides for fiscal program management by preparing and maintaining annual operating budget within prescribed parameters by monitoring income and expenses to ensure that budgetary targets are met; forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic(s)' market position, financial situation, space utilization, etc.; monitors performance of the plan, making adjustments as needed; prepares financial reports and projections; identifies opportunities to improve financial systems and services.

Responsible for ensuring optimal functioning of all informatics systems related to Cancer Care Programs (CCPs).The position will be a super-user of any and all informatics systems including EPIC, Beacon, PACS,

Supervises and directs the work of professional and support staff to achieve optimum patient flow and cycle times appropriate for services; analyzes staffing mix and staff deployment to meet clinic needs; interviews and selects new employees; assures training and orientation for all new employees; monitors staff productivity; schedules work; coordinates reporting of payroll; establishes standards and evaluates performance; implements employee disciplinary process and responds to grievances as needed; assures employee competencies and long-term development through regular performance appraisals.

Tracks the flow of medical records and patient information.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status or on the basis of disability.

National recognition in 12 specialites.

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Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Required:

  • Bachelor's degree in a work-related field/discipline from an accredited college or university

  • Master's degree in a work-related field/discipline from an accredited college or university

  • 5 years of progressively responsible and directly related work experience

  • 1 year of work lead or supervisory responsibility

Preferred:

Bachelor's/Master's Degree of Science in Nurse (BSN/ MSN) from an accredited college or university preferred

  • Valid California Registered Nurse (RN) license preferred or Advanced Practice Nurse (APP) such as a Nurse Practitioner (NP), Physician Assistant (PA), or Clinical Nurse Specialist (CNS) preferred

  • Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers

  • Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines

  • Ability to develop programs and lead process improvement projects

  • Ability to establish the strategic direction and business plans for a functional group

  • Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery

  • Ability to provide leadership and influence others to meet patient needs and achieve shared goals as part of a multidisciplinary team, to effectively call on and prioritize system resources to provide patient care that is of optimal quality and value, promote cooperative behaviors, and to act as an effective role model, resource and mentor for others

  • Ability to supervise, coach, mentor, train, and evaluate work results

  • Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in patient care

  • Knowledge of electronic medical records procedures and how they interact with patient care

  • Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies hospital and department/unit standards, protocols, policies and procedures governing the provision of patient care applicable to the area of assignment

  • Knowledge of principles and practices of and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibility

  • Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of health care

  • Knowledge of the current theories, principles, practices and standards of as well as emerging technologies, techniques, issues, and approaches in the health care profession, particularly those applicable to the area of assignment/expertise, the culture of nursing and the health care system, as well as the responsibility and accountability for the outcome of practice

Our Mission: To Care, To Educate, To Discover

Our Vision for the SHC Experience: Healing humanity through science and compassion, one patient at a time