CTG Global Security Operations Center Coordinator in Painted Post, New York

Title: Global Security Operations Center Coordinator

Location: US-NY-Painted Post

Job Number: 17205024

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 10 years! Apply with CTG for this exciting opportunity!


This is not a physical security officer position. This job is in an Operations Center. It requires customer service, good communication skills, analysis and global awareness.

• This is not a Monday to Friday, 8AM-5PM job. The schedule is a rotating schedule and every 4 weeks your shift will change.

• 8 hour shifts – 7 am – 3 pm, 3 pm – 11 pm, 11 pm – 7 am

• The shifts per week changes each week – 32 hours one week (4 days) and 48 hours the next week (6 days)

• Shift is a 24/7 operation – holidays and weekends are included

• Possibility for both scheduled and unscheduled overtime due to 24/7 operations

• Fixed role, steady rotation, you will know your schedule for the entire year

*All eligible candidates must be open to working on the above schedule*

Job Title: Global Security Operations Center Coordinator

Location: Corning, NY

Contract duration: 12 months with probable extension or possible direct hire

Pay rates: $14-16.75/hour, based on benefits choice

Job Summary:

The Global Security Operations Center (GSOC) Coordinator, under the guidance of the GSOC Manager, is responsible for monitoring the security of Corning’s employees, facilities, and property worldwide. The purpose of this position is to detect, analyze and alert others regarding all-hazardous threats to the corporation and its employees; these threats may include extreme weather conditions, political instability, crime, terror, infrastructure failures, etc. The GSOC Coordinator also provides alarm monitoring, dispatch communications, emergency response, and incident notifications, including escalation of major incidents to senior corporation management.

Position Responsibilities:

Professionally represent Corning Incorporated and the Global Security Division by performing duties including, but not limited to:

• Communicating directly with Corning employees around the world as a primary first-contact/first-report for all questions and concerns pertaining to security

• Gathering security and threat information from multiple open-source intelligence services using a variety of web-based and in-house tools

• Conducting risk analysis, and providing proactive guidance to travelers, expatiates, and facility management

• Global monitoring of company assets, including alarm response with dispatch of emergency and/or security services

• Compiling situational and after-action reports for both security and company management

• Providing as-needed support for various security operations, crisis response and business continuity functions

• Performing business functions such as document drafting and revision, data tracking, budget forecasting, and data analysis

• Daily tasks could include fire or medical emergencies, different reports to fill out, reports are issued daily to various stakeholders (top company executives). Duties are half dispatcher role and writing risk analysis. Must be able to pick up phone immediately and provide excellent customer service under any/all circumstances!

• Duties could include alarm monitoring, call center work, answering phones, answering emails, risk analysis, threat analysis, base determination fraction, etc.

Required Experience/Education:

• Bachelor’s degree (Journalism/Political Science/International Relations) OR Associate degree with 2 years’ experience in a related field

• Top attributes the manager is looking for are self initiative, confidentiality, professionalism, great phone skills, professional success

• Language preference – Korean, and Mandarin a huge plus

• Strong customer service skills

• Strong team player with a professional interpersonal style

• Aptitude for clear and effective writing under time-sensitive conditions

• Superior telephone and face-to-face verbal communication skills, including experience clarifying information in a friendly and positive manner

• Flexibility to work all shifts and a willingness to work scheduled and unscheduled overtime

• Ability to establish priorities, multitask, work independently, and complete objectives in a fast-paced and demanding work environment

• Sound operational judgment

• Must maintain a high degree of confidentiality

• Comfortable in a high-tech work environment, with constant learning of new tools and processes

• Good working knowledge of Microsoft Office Suite, especially Word, Excel, PowerPoint, SharePoint

Desired Skills

• Broad geopolitical awareness, knowledge of international events, and cultural sensitivity

• Experience conducting research and acquiring and analyzing data

• Technical writing experience

• 2nd language – Mandarin, Korean, German, French, Spanish or Portuguese

Additional Information

• No third party resumes will be accepted

• Drug testing and/or other employment-related inquiries may be conducted

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors!

• Candidates must currently reside in USA or Canada

• CTG is an Equal Employment Opportunity employer

• CTG is an E-Verify Company

To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary requirements to Jessica.carroll@ctg.com.


CTG is the most reliable IT services provider, built on 50 years of meeting our commitments to make technology work for clients and deliver real business value. CTG provides industry-specific IT strategy, services, and solutions that address the business needs and staffing challenges of clients in high-growth industries, including major technology companies, large corporations, and government entities located in North America and Western Europe.

CTG's greatest asset is its people, and as such we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work Company by Modern Healthcare (since 2013) in North America, and a Best Places to Work Company in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Customer Support