Great-West Corporate Operations Manager - Operations Support Services (Callback) in Overland Park, Kansas
Manages operational teams across one or more larger functional areas (Operations Services Support - Callback). Ensures all areas are in compliance with regulations and policies, and is responsible for all operations including the customization and implementation of operational and departmental procedures. Develops and controls departmental budget, quality, time and service standards. Approves exceptions considering financial impacts and business relationships.
Manage daily operation of department, analyze results, adjust and improve as needed. Coordinate required systems changes with systems staff and/or vendors. Ensure all areas are in compliance with departmental, corporate and regulatory practices and requirements.
Plan, develop and manage department objectives, procedures and budgets to ensure overall divisional goals are being achieved or exceeded. Recommend and implement procedures, productivity measures, and new technologies to increase efficiency, productivity, and cost effectiveness of department.
Responsible for projects that have impact to department procedures, systems, services and forms. Analyze requirements for various types of business by applying comprehensive knowledge of products, agreements, regulations, and systems. Negotiate with internal departments for services required. Provide technical expertise and make recommendations on all operational issues as related to underwriting, service agreements and contracts.
Present the company’s position, services and capabilities to key prospective and current clients in formal presentations; negotiate with existing and prospective clients to determine appropriate administrative services. Analyze, adjudicate and approve the handling of complicated and escalated client complaints. Ensure that no policies, procedures or regulations are violated and all complaints are handled in a non-discriminatory manner. Correspondence with internal/external clients and/or participants, upper management, and agents/brokers.
Performs duties inherent in a managerial role. Conducts performance reviews, approves requests for vacation/PAL, manages performance issues, and has hire/fire authority. Trains, coaches, mentors and directs the work of direct reports.
Degree in business, finance or similar field; without a degree, an additional four years of directly related Financial Services experience is required
Management experience within Financial Services required
Working Conditions/Physical Requirements:
Normal Office Working Conditions
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills.
External Job Title: Operations Manager - Operations Support Services (Callback)
External Company Name: Great-West Life & Annuity Insurance Company
External Company URL: www.greatwest.com