Merlin Entertainments Operations Trainer in Orlando, Florida

Operations Trainer

Description

Raise your sights with a career at the Orlando Eye!

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at the Orlando Eye!

About The Role

As a dynamic and innovative Operations Trainer, you will help to create lifelong memorable experiences in our attractions for our guests. You will work closely with the Operations Management team to create and implement to drive, maintain, and exceed guest experience and Key Performance Indicators (KPI) targets for the attraction.

Responsibilities:

  • Lead the Operations team in its goal of delivering unique, memorable, and rewarding experiences to all our guests.

  • Leads by example. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved.

  • Recommends short and long term changes through feedback, daily reports and proposals.

  • Work with management team to develop a staff incentive schemes to increase individual motivation and promote teamwork.

  • Monitor performance in achieving Key Performance Indicators (KPI’s) and Mystery Visit targets.

  • Assist with the hiring, training, scheduling, and supervising of team members. Ensuring all team members are trained in resolving guest concerns, upselling, and providing accurate attraction information.

  • Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Merlin Values at every opportunity.

  • Ensure all public areas have well stocked displays and point of sale, ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.

  • Responsibility to ensure compliance of Health, Safety & Security within the workplace and in line with the Group Policy (HS001). About You

  • Minimum 1-2 years supervisory experience in the service or entertainment industry; including a visitor attraction, theme park, museum, hotel or theater environment

  • A natural team leader with a confident, assertive but approachable personality.

  • Fun, dynamic, and friendly personality.

  • Cash handling experience.

  • Excellent communication, listening, and motivational skills.

  • Proven ability to work on multiple projects simultaneously and multi-task as necessary.

  • Desire to work in fast-paced environments. Education:

  • High school diploma or equivalent required. Some college course work preferred.

About The Benefits

  • Flexible hours

  • 30% discount in the retail store

  • Merlin Magic Pass which give you free admission to all Merlin attractions worldwide

  • Competitive 401K

  • Employee Assistance Program

  • Discounts through the Merlin Marketplace Website – on almost anything you buy online

  • Discounts through Plum Benefits – on tons of ticketed events

  • 30% discount at Skechers.com and Skechers stores

  • FUN working environment and much more! About Us

The Orlando Eyeis a 400ft observation wheel, providing unrivalled breath-taking views of Central Florida in all directions within fully enclosed, air-conditioned glass capsules.

Merlin Entertainments, plcis a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family. We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click hereto see us in action! Job: Customer Service

Work Locations: Coca-Cola Orlando EYE 8401 International Drive, Orlando FL 32819

Closing Date (Period for Applying) - External: Ongoing