Electronic Arts, Inc League Operations Manager - Madden Competitive Gaming in Orlando, Florida

At EA, we thrive on outrageous thinking. It’s the fuel that inspires the best games in the world. We’re innovators and great storytellers. But it’s not just about amazing your peers – it’s about amazing yourself. Take risks. Collaborate with brilliant minds and dare to dream big. Together, we can change the way millions play every day.

Aim and Purpose

  • Manage the League Operations for the Madden Championship Series which includes maintaining the MCS ruleset, scheduling resources, and resolving competitor disputes and disciplinary matters.

Goals

  • Increase engagement in-game for all Madden players

  • Increase competitor satisfaction

  • Provide great service and training to partners of EA who are involved in running sanctioned tournaments.

Job Responsibilities

  • Work with Madden Competitive Gaming Commissioner to design the yearly competitive structure, schedule, and milestone moments with all Madden players in mind.

  • Manage the tournament operations of online and live events by establishing repeatable process and best practices.

  • Build strong, collaborative relationships within the CGD and other internal studio teams to secure required support for live and online event executions.

  • Forge meaningful relationships with 3rd party tournament organizers and online communities to gather feedback, identify needs, and inform them of guidelines and obligations.

  • Ensure that the Madden Championship Gaming ruleset is comprehensive, clear, and consistently applied across all sanctioned tournaments.

  • Interpreting and explaining rules verbally and in written format to resolve competitor disputes and provide insights to the spectators.

  • Assist in the technical configuration of online tournaments and creation of associated content.

  • Inform feature development and event management decisions when required.

  • Provide feedback on game balance and system designs to improve the experiences of competitive players.

Requirements

  • A motivated self-starter with 3+ years experience in managing eSports programs, teams, or tournaments.

  • A comprehensive understanding of competitive experiences from the perspective of both a competitors and organizers at live and online events.

  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously.

  • Strong technical documentation ability and proficiency with Microsoft Office Suite (Word, Powerpoint, Excel).

  • An understanding of the pros and cons of tournament formats, online ranking systems (elo, glicko2, trueskill), and tiebreaker logic.

  • Ability to understand and use (when necessary) technical designs and systems to collaborate with the Madden CG development and content teams (e.g. SQL, reporting systems such as Tableau)

  • Experience in quickly resolving disputes and applying judgement calls to complicated rule scenarios in high pressure situations.

  • Strong organizational, planning and inter-personal skills; with an ability to succinctly, articulate complex scenario in an understand manner for key stakeholders.

  • Passion for EA titles and other sports and entertainment experiences

  • An understanding of Madden and NFL football rulesets and competitive culture.

  • Ability to travel several times per month to events (mostly US; potential for international travel).

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law.