Hilton Grand Vacations Company, LLC Director, Property Operations (Maintenance & Engineering) in Orlando, Florida

Hilton Grand Vacations / United States / Orlando, FL /Director, Property Operations (Maintenance & Engineering)

Job Description

What will I be doing?

Director of Property Operations with Hilton Grand Vacations directs and oversees property-level Operations directors, managers and departments to ensure the full functionality and safety of all facilities to protect the well-being of guests and team members.

Selected Director will be a strategic leader and analyzes statistical data to allocate resources to ensure the functionality, proper maintenance and rehabilitation of properties including, but not limited to, physical buildings, mechanical equipment, electrical systems, heating and cooling (HVAC) systems, life safety systems, energy conservation, preventative maintenance programs and grounds in accordance with federal, state and local regulations.

Additional Responsibilities Include:

  • Provide leadership and oversight of field operations to ensure compliance with brand and design standards and quality assurance guidelines to maintain owner and developer assets.

  • Conduct written bi-annual property audits to assess maintenance and the operation of the physical structure of the properties, including, but not limited to, all mechanical, electrical, HVAC and other related equipment.

  • Design, manage and monitor all preventative maintenance programs and standards related to the Synergy work request system.

  • Serve as the liaison between onsite team(s) and project management and development teams for renovations, reserve expenditures and new development and partners with the development team on new property openings (pre-opening budgets, headcount, hiring, department set-up, etc.).

  • Collaborate with the Brand Team and IT on product initiatives, process procedures and standards related to property operations and physical structure of properties.

  • Negotiate national contracts for service agreements to optimize product and service quality at the best possible cost.

  • Serve as the first point of contact for properties reporting significant and/or catastrophic damage or loss to building(s) and/or equipment and works with those properties to mitigate loss and expedite solutions.

  • Determine staffing needs and oversees recruiting, selecting, hiring and training of team members.

  • Monitor and evaluate team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward.

Job Requirements

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Bachelor's Degree

  • 7 or more years of experience in Property Operations

  • 3 or more years managerial experience with direct reports

  • Strong communication skills

  • Ability to travel 50% of the time as needed

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Masters Degree

  • Timeshare or Hospitality experience

  • Director level experience preferred

  • Experience with operations management tools such as Synergy

What will it be like to be a Team Member with Hilton Grand Vacations?

There’s something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.

Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.


Job Snapshot

Employment Type:



Hilton Grand Vacations Corporate Operations at Millenia

5323 Millenia Lakes Boulevard

Orlando, FL

Job ID:


Date Posted: