Hilton Grand Vacations Company, LLC Director of Business Operations (Sales and Marketing Finance Partner) in Orlando, Florida

Hilton Grand Vacations / United States / Orlando, FL /Director of Business Operations (Sales and Marketing Finance Partner)

Job Description

What will I be doing?

Responsible for oversight of Sales and Marketing Business Operations to improve profitability and efficiency through ongoing evaluation of processes, procedures and programs. As a business partner with the site Sales/Mkt leaders, this position is responsible for the creation of forecasts, budgets, incentive compensation plans, policies and procedures and tracking reports. Performs ongoing analysis of financial and operational performance. Highly focused on inventory management, pricing strategies and overall business management including client relations, tour wave optimization and Broker requirements. Evaluates, defines and implements business rules that achieve overall results while maintaining compliance with Company Policy. The Director of Business Operations will be responsible for accuracy and consistency of information, direct coordination of budgets and other financial matters, maximizing operational performance and working with other Departments to ensure Company goals are achieved.

Additional Responsibilities Include:

  • Partner with Sales and Marketing Site leaders to achieve overall Distribution Center objectives.

  • Ensure that all financial and operational policies and procedures are in compliance.

  • Ensure that all sales and marketing processes are operating efficiently and effectively.

  • Provide timely and accurate financial forecasts.

  • Ensure that Distribution Center is operating within budgeted numbers.

  • Create and administer Operating and Capital budgets for Distribution Center.

  • Review monthly financial statements and provide variance explanations.

  • Ensure that sales transactions are made in accordance with Company Policy.

  • Manage sales exceptions and produce tracking reports for submission to Senior Management.

  • Manage overall inventory strategies including pricing, mix and inventory levels.

  • Ensure all Broker requirements are met including compliance with local real estate laws, licensing, etc.

  • Evaluate sales & marketing compensation plans for optimization.

  • Work with Sales and Marketing Site leaders to create compensation incentives that will drive results.

  • Track attendance, PTO requests and input all Timesaver information for Site Sales and Marketing employees.

  • Provide ongoing audit of all Sales & Marketing reports for content relevancy and data accuracy.

  • Work with Corporate Facilities Management and Resort Operations Maintenance team to ensure Sales Centers are in compliance with Hilton standards.

  • Make quality business decisions in a timely manner and under tight deadlines and pressure.

Job Requirements

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • Bachelor's Degree

  • 8+ years of Financial Analysis experience

  • 5+ years of supervisory experience

  • Strong focus and experience in both Finance and Customer Service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelor's Degree with a focus in Finance or Accounting

  • Financial Analysis experience within the Vacation Ownership Industry

  • Experience managing a team with direct reports

What will it be like to be a Team Member with Hilton Grand Vacations?

There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.

Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.


Job Snapshot

Employment Type:



Parc Soleil by Hilton Grand Vacations Club

5323 Millenia Lakes Boulevard

Orlando, FL

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