BMO Financial Group Senior Manager Platinum Banking Business Operations in Ontario, Canada


The role of Senior Manager, Platinum Banking Business Operations is accountable to support the National Director, Platinum Banking to promote the effective and profitable operation of the Platinum Banking Line of Business. This role will provide oversight to the operations of Platinum Banking in the attainment of LOB goals and objectives, ensuring all tactics and business plans are executed within a strong management control framework. This role provides day to day oversight of Lending and Banking Policies, Processes and Pricing disciplines as they are applicable in BPB and monitors financial results.

Reporting to the National Director, Platinum Banking, this role requires in-depth knowledge of banking and lending operations and a wide spectrum of lending and deposit product knowledge. The role is accountable for the execution of BPB key strategic initiatives, each of which is of high importance and provides cross pillar opportunities to grow revenue for BMOFG. This role is the key relationship manager with Canadian P & C, Credit Risk and Compliance. The Senior Manager, Platinum Banking Business Operations leads a team which provides National Office oversight and support for Regional Leadership in lending and banking processes and policies. The Senior Manager, Platinum Banking Operations functions within a 3 to 5 year time horizon.

The role has key cross functional relationships within BPB with: Regional Directors, Banking, Senior Managers, Lending, , Director, Lending, Director, Banking, Deposit and Payment Products, key members of Investment Management and Trust, and National Director Operations. Key cross functional relationships outside BPB include: Credit Risk Executive / Directors, Compliance, and P & C Product.

Risk and Compliance (25%)

  • Jointly with the Director, Lending and the Director, Banking, Deposit and Payment Products, ensure Corporate Policies, Lending Directives, Policies & Procedures and other guidelines are directed towards the achievement of profitable and quality business in each market, and that credit and operational controls are adequate.

  • Ensure that the Canadian and Asian loan portfolios are continually and closely monitored and that liaison with the Credit function is provided as a check on risk aspects of portfolio quality.

  • Manage risk and minimize losses through audit, monitoring and control reports and functions, ensuring compliance and AML requirements, audits and verifications are completed in accordance with Bank Policies & Procedures and regulatory, legal and ethical requirements.

  • Oversee day-to-day monitoring of key risk metrics (e.g. Annual reviews, % of Employees Properly Qualified etc.)

  • Monitor, address and recommend actions to improve operational oversight and risk management.

  • Ensure the effective planning and control of unit operating expenses in accordance with business forecasts to ensure spending is maintained within budget

Strategic Business Delivery and Operational Effectiveness (35%)

  • Support the development and implementation of key BPB initiatives related to the Banking LOB.

  • Within the relationship model in place in BPB, accountable to implement and monitor specific initiatives related to loan and deposit growth.

  • Responsible for continuous process improvement and simplification to improve operational effectiveness.

  • Resolve escalated issues, acting as the voice of the sales force, on Platinum Banking LOB projects and initiatives in collaboration with leadership team colleagues.

  • Oversee analysis for the regional markets and national office as it relates to the Platinum Banking LOB (e.g. credit log, lending scorecards etc.).

  • Oversee management, design and development of the overall Platinum Banking learning curriculum to increase Private Banker and Lending Specialist capability in deposit, standard credit, custom credit products and processes. This may also include the execution of these training programs through facilitation of sessions, coaching and mentoring.

  • Oversee all compensation programs impacting Platinum Banking employees, including Private Bankers, Lending Specialists, PBO Sales and PBO Credit.

  • Oversee Platinum Banking FTE Planning, using capacity models to show current capacity levels and to illustrate how new initiatives will impact capacity and where additional FTE is required.

  • Partner with technology to deliver key strategic initiatives (detailed requirements, budget etc)

Business and Product Development (20%)

  • Coordinate and provide operational oversight on initiative implementation within Private Banking and with our P&C partners.

  • Interact with and advise Regional Directors of Banking (RDBs) on pricing issues related to lending products and fees, and responsible to monitor the RDBs in execution of their pricing mandate.

  • Provide guidance and direction on the development of deposit and credit products appropriate for the high net worth marketplace relative to the Platinum Banking LOB strategy.

  • Provide project lead and support for lending, banking and investment services.

  • Identify and implement revenue generation initiatives.

Leadership and Team Development (20%)

  • Set appropriate context for business strategy for subordinates, including setting an effective framework of policies and procedures for the work in the group.

  • Establish a two-way working relationship with subordinates to solicit their views on the working environment, potential changes affecting their work, continuous improvement opportunities, and revisions to the plan.

  • Build and sustain a team of subordinates who are capable of delivering the performance required for the group, including coaching and the creation and implementation of training and development plans.

  • Establish and optimize team integration by articulating the linkages between the accountabilities and authorities of different roles across the group and by establishing the context in which they will work collaboratively with one another.

  • Apply the Bank’s performance management system to subordinates, including establishing goals and objectives, assessing skilled knowledge gaps, allocating resources to achieve objectives and close gaps, assessing personal effectiveness, and reviewing and recommending base and variable pay.

  • Ensure the effective implementation of Bank initiatives and programs through the establishment of appropriate context and setting of direction for subordinates by providing relevant information, establishing goals, and setting limits with the context and prescribed limits of the group head.



  • MBA, CFA or other post graduate degree of equivalent financial industry experience.

  • In-depth knowledge of banking and personal/commercial credit disciplines for high net worth markets

  • In-depth knowledge of high net worth and ultra-high net worth client needs and expectations.

  • In-depth change management knowledge.

  • Intermediate knowledge of BPB processes and procedures, and interrelationships.

  • A minimum of 10 years experience in the financial industry.


  • In-depth analytical and credit skills.

  • Expert communication and relationship development skills.

  • Expert planning and organizational skills and ability to manage multiple priorities.

  • Demonstrated skill and ability to influence across LOBs and teams to achieve desired results.

  • Ability to interface with all levels of line and national office executive and senior management.

  • Ability to work in a changing and complex environment and help other staff members adapt to change.

  • Highly developed skills in deliver of strategic initiatives or projects impacting people and processes.

  • Strong coaching and leadership skills.

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Field:

Commercial Banking

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