BMO Financial Group IT Operations Analyst in Ontario, Canada
The IT Operations Analyst is accountable for the availability of server based applications and services as well as the installation, maintenance, and support of server hardware, operation systems, and other infrastructure components. The IT Operations Analyst provides guidance and participates in the installation, configuration, and upgrade of application code. The role includes analysis, identification and resolution of complex problems, and 24/7 on-call duties for supported environments.
Provides guidance and assists in the setup and configuration of highly complex server based environments, including hardware setup, operating system and infrastructure component configuration, and application installation
Verifies that regular maintenance activities (patches, service packs, upgrades) are carried out.
Provides ongoing 24/7 support of supported system and services
Prepares required support documentation
Completes problem analysis and resolution, and leads Technical Recovery Teams in the restoration of service for highly complex problems
Participates in post mortem meetings for root cause analysis of service impacting issues.
Provides consultation in project and planning teams as part of hand-off between the Engineering and Operations teams
Provides guidance and coaching to more junior team members
Identifies and avoids any potential bottlenecks that might present a threat to system security or user services
Tests and verifies security controls in fixes, and new or upgraded products Contributes to BMO Financial Groups overall business results by making recommendations that significantly improve operational efficiency and effectiveness.
Work location may be in either Barrie or Scarborough.
Please note: This position involves rotational shift work. Shifts are 3:00 PM to 11:00 PM and 7:00 AM to 3:00 PM.
Possesses a University Degree/College Diploma in Computer Science or equivalent work experience
3-5 years experience in Windows technical support environment of 1000 users
Supporting Banking applications is an asset
Holds an MCSE or equivalent designation
Demonstrates solid knowledge of supported Windows operating systems
Displays sound knowledge of infrastructure applications
Contains applied knowledge of ITIL processes including Problem and Change Management, and
Configuration and Release Management
Displays sound knowledge of application tools used to manage the environment (SCOM, SCCM, TSM, CLM, ePO etc)
VMWare, ESX, vSphere
Possesses solid communication and interpersonal skills
Displays applied problem solving and analytical skills
Illustrates sound customer service skills
Demonstrates solid teamwork skills
Exhibits solid coaching and leadership skills
Is self-motivated, goal-oriented, and customer-service oriented
We’re here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.