Capgemini Sr. IT Operations Delivery Manager in ON, Canada

Sr. IT Operations Delivery Manager

About Capgemini

With more than 180,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs , enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM at , and draws on Rightshore at - at , its worldwide delivery model.

Learn more about us at at .

Rightshore ® is a trademark belonging to Capgemini

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini's robust Outsourcing offerings include: Applications Management, Infrastructure Management and Business Process Management. We combine these services with our deep industry knowledge and experience to provide the change agent to accelerate business growth. We generate quality and speed through our proven tools, methods and global centers. These capabilities, coupled with our program management expertise are tailored to fit the most challenging business needs.

Sr. IT Operations Delivery Manager

The ideal candidate will have a strong focus on Operations/People/ITIL Management skills with knowledge of Network/Storage/Wintel.

Responsible for leading of the Service Line operations in Outsourcing Service Centre. Manages Service Line services delivered from the centre with goal of delivering services in agreed SLA, with year on year efficiency improvements, meeting financial targets, and supporting Capgemini growth plans. Enables and positions the enablement of value based OTACE actions and improvement/productivity initiatives get into a business models, build proper image of Capgemini brand. Integrates, aligns and contributes to the groups’ vision, mission and objectives to derive the best out of it for the Service Centre.

In this role, ensure Network Infrastructure team is delivering quality solutions and challenge designs to ensure quality deliverables. Customer facing role in terms of managing customer expectations related to networks and network role in cybersecurity.

  1. Manage and develop staff capability for Network and Infrastructure personnel.

  2. Direct management of Local Area Networks (LANs) and Wide Area Networks (WANs).

  3. Work closely with senior management to propose improvements to the business infrastructure and execute various projects to improve IT service availability.

  4. Develop and implement repeatable process and procedures for the department.

  5. Manage the network and infrastructure team in service management to determine root cause of high priority incidents to ensure they are prevented from happening in the future.

  6. Responsible for network and voice infrastructure and sustainment.

  7. Design and implement short and long term strategic plans to make certain network and infrastructure capacity meets existing and future requirements.

  8. Develop, implement, and maintain policies, procedures, and associated training plans for network and infrastructure resource administration and appropriate use.

  9. Practice network asset management, including maintenance of network and infrastructure component inventory, life cycle management, and related documentation.

  10. Participate in defining business case of investments in IT. Understands the design variables that drive market.

  11. Performs other duties as required.


• Professional certification (CBCP, ITIL or equivalent);

• Strong written and oral communication skills;

• Proven people management and leadership skills with at least 3 years relevant experience;

• Knowledge of enterprise network infrastructure and Voice with at least 3 years relevant experience;

• Experience working with unionized workforce;

• Ability to coach, teach, train, and give presentations;

• 3-5 years’ experience in industry-standard methodologies best practices and commercial experience in outsourcing and service center services – familiarity with industry and technology trends, cost drivers, and operational best practices. Track record of accomplishment leading organizational transformations;

• Ability to take the initiative and set schedule and priorities independently (must have);

• Strong analytical skills are needed, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.

The successful candidate must have experience working with / managing unionized staff.

Job: Project Manager

Organization: INFRA CANADA SL

Title: Sr. IT Operations Delivery Manager

Location: CAN-ON-Toronto

Requisition ID: 031446