Citi Operational Risk Analyst II - CBSU Client Services in O'Fallon, Missouri

  • Primary Location: United States,Missouri,O'fallon

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17043942

Description

This position requires some overtime and flexible hours up to 8:00 p.m. Central Time Monday – Thursday and 8:00 a.m. – 12:00 p.m. Central Time on some Saturdays.

Citibank has designed a process to conduct Know Your Customer (KYC) due diligence on Retail Bank clients. The program includes review of transaction activity and necessary “KYC” information.

The CBSU Client Services Team is responsible for reviewing and analyzing “KYC” information in order to successfully complete the requirements of Citi’s KYC Program. Specific responsibilities vary and may involve reviewing a client’s account activity, statements, internet research, and client profile information. This includes resolving client escalations resulting from account closures due to incomplete KYC information. The Client Services Analyst will speak with the client as well as Branch personnel to confirm account status and determine best path to resolution. Primary focus is review of domestic consumer and entity accounts.

The successful candidate will be required to maintain production goals and quality standards while seeking to identify best practices. This position requires a strong team player with excellent organizational skills and initiative. Strong written and verbal communication skills and focus on attention to detail and accuracy are key components to succeed in this role.

The selected candidate must also maintain a strong level of independence and possess the ability to think on their feet. Strong written and verbal communication skills are key components to succeed in this role. The selected candidate may also assist in the on-boarding and training of new associates. The selected candidate must also maintain excellent organizational and time management skills with a high focus on attention to detail and accuracy.

Internal and external customer contact is required.

This position requires some overtime and flexible hours up to 8:00 p.m. Central Time Monday – Thursday and 8:00 a.m. – 12:00 p.m. Central Time on some Saturdays.

Specific responsibilities include:

  • Analyze the completeness and accuracy of the KYC profile completed by the CBSU Analyst. Validate the information within CitiKYC and supporting appendices to identify missing information or documentation.

  • Research and collect information to successfully complete the requirements of Citi’s KYC program in compliance with Citi policy. This may involve ongoing communication with the client and branch personnel to obtain all required information.

  • Interact proactively with Closure and Branch personnel to rescind cases as needed and manage exception timelines to ensure the completeness of the client profile.

  • Assist the management team in gathering information for root cause analysis and coaching.

  • Ensure the completed records align with business procedures and corporate policy requirements

Qualifications

Education/Certifications/ Experience :

  • Minimum 1-3 years of Financial Crimes, AML Investigations, or Operational Risk experience

  • Bachelor’s Degree and/or equivalent experience

Required Skills :

  • Working knowledge of KYC requirements.

  • Demonstrated ability to review customer data with emphasis on risk evaluation

  • Excellent written and oral communication skills with the ability to summarize findings and present in a clear concise manner to peers, supervisors and senior level management

  • Knowledge of analytical research and investigative skill set

  • Problem-solving skills

  • Excellent planning and organizational skills

  • Strong PC skills (Microsoft Office with emphasis on Excel)

  • Ability to work independently and use judgment

Preferred Skills :

  • Knowledge of Citibank branch processes and procedures

  • Strong knowledge of Citibank customer and transaction systems ( i.e., Concierge, Citismart, CRU, On Demand, etc.)

  • Bi-lingual (Spanish preferred)