Kaiser Permanente Sr Operations Consultant in Oakland, California
Provides support for management consulting, quality improvement, operational and analytics for major KP HealthConnect optimization initiatives. Develops relationships with business partners. Develops, recommends changes, and maintains business processes. Provides project management support for initiatives.
Essential Functions: - Responsible for working collaboratively with regional KP HealthConnect and operations staff, KP HealthConnect Clinical and Management teams to ensure the National KP HealthConnect Reporting and KP HealthConnect clinical content and Permanente medicine programs are supported. - Develop tools, documents, project plans, framework, implementation plans for program-wide projects. - Develops materials, tools, for meetings with regions and departments to establish effective working relationships. - Project manage implementation, tracking and reporting of Active Strategy and other key improvement initiatives for KP HealthConnect, HIT Transformation& Analytics, Quality&Care Delivery System Excellence and across the regions to monitor progress of implementation of value realization targets and goals. - Identify and facilitate sharing of best practices across the program pertaining to value realization and clinical systems optimization. - Provide project management for implementation of Active Strategy across the regions for tracking and reporting program-wide quality goals. - Provide analytic support for other strategic projects as assigned. - Makes significant contributions to high visibility projects to identify and assist in escalation and resolution of issues of strategic importance to the KP HealthConnect and Kp.org Value Realization. - Produces timely and valuable results. - Designs quality improvement projects and plans for data gathering and analysis; participates significantly in interpreting analysis and developing action plans accordingly. - Assists, as needed, in planning and coordinating with other ongoing teams and projects to maximize effectiveness.
Qualifications: Basic Qualifications: Experience - Minimum six (6) years of experience in project and program management, analysis and reporting of data, IT systems implementation, and financial analysis. Education - Bachelor's degree in health care administration, operations research, public health, nursing, or other related field, OR four (4) years of experience in a directly related field. - High School Diploma or General Education Development (GED) required. License, Certification, Registration - N/A
Additional Requirements: - Experience with implementation, maintenance or optimization of KP HealthConnect or other EMR. - Experience in establishment of positive relationships within organization - regions, program office functions, KP HealthConnect national business team etc. - Experience with performance improvement techniques. - Technical and application usage knowledge of KPHC. - Knowledge of KP operations, regional structures, IT. - Program/project management. - Development of policies, processes and workflows. - Organizational change management, team building. - Systems development life cycle. - Large systems implementation. - Analysis and trending. - Knowledge management. - Account management, customer engagement, negotiation, influence, partnering, conflict resolution. - Communications, facilitation. - Presentations development and delivery. - Quality assurance, risk assessment. - Ability to deliver results, outcomes. - Ability to establish priorities, adapt to changes, re-order project priorities on short notice, develop solutions to obstacles and proactively move projects forward to completion. - Understanding of medical terminology and basic knowledge of chronic clinical conditions. - Ability to use sound judgment and initiative in meeting a variety of situations. - Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications: - Master's degree preferred. - RN license preferred. - PMP desirable.
COMPANY Kaiser PermanenteTITLE Sr Operations ConsultantLOCATION Oakland, CAREQNUMBER 598691
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.