DaVita Regional Operations Manager in Oakland, California
At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take ownership of results and instill accountability in those they lead. They are driven, strong communicators, relationship builders, and find real fulfillment in challenging work.
Patient Pathway is a new rapidly-growing team within DaVita, the nation's largest independent provider of kidney dialysis.
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive:
Implement DaVita's Patient Pathway Program
Travel to new program hospital partner locations to initiate the Patient Pathway program
Meet face to face with hospital partners to discuss current discharge processes
Structure, introduce and train hospital partners on the Patient Pathway program
Identify areas of improvement in the discharge process in individual local markets
Conduct regular update check-ins with hospital partners and Patient Pathway management before, during, and after implementation
Conduct Local Market Education, Awareness and Strategy
Conduct meet-and-greet training sessions with DaVita operations leadership to introduce Patient Pathway
Update local operations leadership on the progress and impact of the Patient Pathway program
Discuss ongoing strategies for each market with Patient Pathway and field management
Perform Supervisory Responsibilities
Provide leadership to direct reports; coaching, mentoring, training as required or needed
Manage Dialysis Coordinators within the Patient Pathway program including but not limited to teammate relations, fostering a positive work environment, conducting annual performance and salary reviews, performance management, recruitment, retention, terminations
Conduct regular update calls and operating reviews with each direct report
Manage the hiring and onboarding process for Dialysis Coordinators in assigned territory
Know, understand, implement and follow DaVita Teammate Guidelines and employment policies and procedures
Schedule, organize and conduct new Growth teammate training, including both classroom training and on-site shadowing
Regularly assess training content, making recommendations and modifications when necessary
Dialysis Coordinator Coverage Assistance
- Provide coverage assistance at Patient Pathway partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies)
Report on Program
Analyze Patient Pathway reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay metrics for territory and individual hospitals
Analyze performance of each market and make recommendations on future action plans based on the analysis
Provide management team with monthly updates regarding the above metrics
Analyze and report on P/L and complete budgets
Analyze and Initiate Growth Initiatives
Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace
Develop in-depth knowledge of the company's service offerings, markets, current market share within individual markets, market competition, and strategies to secure new business
Participate in special projects, as needed
Here is what you can expect when you join our Village:
A "community first, company second" culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Award-winning education and training across multiple career paths to help you reach your potential.
Performance-based rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
Travel Required: up to 50-60%
Bachelor's degree in related area required
Minimum of one (1) years’ experience demonstrating strong understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) preferred
Minimum of two (2) years' management experience required; remote teammate management experience preferred; healthcare industry management experience preferred
Two (2) years' experience providing services or products to hospitals preferred
Experience with P/L and Budgets highly preferred
Intermediate computer skills and proficiency in MS Excel, Word, Outlook, and PowerPoint required
Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required ** will work remotely as well **
Join us as we pursue our vision " To Build the Greatest Healthcare Community the World has Ever Seen . "
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.
To learn more about our Village and the world of dialysis, click here .
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DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to age, race, color, religion, sex,gender identity,sexual orientation, national origin, disability orprotectedveteran status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
DaVita will consider qualified applicants who have criminal histories in a manner consistent with the law.