Belk, Inc. Operations Team Manager in North Myrtle Beach, South Carolina

Operations Team Manager

North Myrtle Beach, SC, United States

Job Id#: 16986

Date published: 1-Aug-2017

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Position Summary:Position Summary

The Operations Team Manager position is responsible for managing the team that performs non-selling duties to support the selling function of the store. The Operations Team Manager position is exempt.

Essential Functions/Responsibilities:

Essential Functions

Merchandise Presentation

  • Presents merchandise consistent with visual and merchandising standards

  • Ensures the timely floor setup, including signage, for promotional events and seasonal business activity

  • Ensures direction of playbook and seasonal merchandise meetings

  • Maintains floor and stock areas consistent with store standards

Receiving Management

  • Supervise the team performing the process of unloading and sorting merchandise cartons received on trailers.

  • Move new merchandise to the appropriate processing drop zone on the sales floor in a safe and timely manner utilizing equipment such as rolling flats, carts and z-racks.

Processing / Placement Management

  • Supervises the team performing merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor. Includes applying sensor tags per company standard.

  • Properly merchandises new and replenished goods in accordance with plan-o-grams and store direction

Price Change Management/ Merchandise Return Management

  • Supervises the team executing all types of markdowns on the sales floor. Set sales and national ad events.

  • Ensures accuracy of signing and markdowns.

  • Supervises the team pulling and processing transfers, returns to vendors (RTV), damages, and mark out of stock (MOS) merchandise.

Maintenance & Housekeeping Management

  • Supervise the team performing the following:

  • Maintenance tasks including light bulb replacement, ceiling tile replacement and replacing sales floor and maintenance supplies.

  • Removal of packing materials from processing drop zones. Bail cardboard and prepare plastic for recycling.

  • Ensure the cleanliness of the sales floor and the receiving area following processing on truck days.

  • Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, and office areas. (Not the case in all stores)

  • Maintaining a safe shopping and working environment

Other

  • Be responsible for communication to and from BSS Store Operations that would include but not limited to Facilities Management, JLL repair, ROCC the Dock, etc.

  • Ownership of review and execution of store internal audit processes

Sales & Profit

  • Meet or exceed sales goal for entire store

  • Meet or exceed all operational goals including cartons per hour and shrinkage control.

  • Proper execution of all existing systems and procedures, and ownership of new system implementations and processes.

People Management

  • Recruiting, interviewing, selecting and retaining quality associates and ensures all positions are filled in a timely manner.

  • Maintaining high store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the store.

  • Ensuring all associates receive and complete all necessary paperwork.

People Development

  • Train support associates in correct processes and procedures. Provide effective coaching in order to improve performance of all associates.

  • Conducting timely reviews and communicating development needs with subordinate. Set goals and identify areas for improvement.

  • Communicating with associates on possible career paths and advancement opportunities.

  • Developing and promoting a diverse group of associates.

Store Management

  • Communicate consistently with truck day sales floor management and store manager. Escalate issues as appropriate.

  • Accept additional duties or share responsibilities during busy times and/or as requested by Management

Manager on Duty Assignment

  • Supervise customer service during assigned period.

  • Open and close the store, including weekends

  • Approve select point of sale transactions such as returns and voids.

  • Resolve customer service issues as needed.

  • Understand and be able to use all building operating systems

General

  • Follow all policies and procedures related to loss prevention and safety – such as floor sweeps.

  • Use safety equipment at all times in accordance with OSHA regulations.

Requirements/Qualifications:

Position Requirements

Education & Experience:

  • Four-year college degree or equivalent combination of education and experience.

  • Experience in retail management.

  • Proficient in computer business-related computer equipment and software (Microsoft Word, Excel, etc).

  • Excellent supervisory, analytical and reasoning skills.

Physical:

  • Ability to use computer keyboard, standard telephone and other related business equipment.

  • Must be able to lift up to 72 lbs at floor level and/or team lift when necessary.

  • Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.

  • Ability to stand for long periods of time.

  • Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks

  • Ability to work at a safe and steady pace.

For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.

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