GCA Services Operations Account Manager in North Berwick, Maine

Looking for an exciting new opportunity? Join the GCA Services team!

Please contact Eric Ellis for more information at (585) 208-5072 or at eellis@gcaservices.com.

The Operations Account Manager will manage an assigned account or multiple small accounts, and the Account Supervisors assigned to each account. Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation, training of Account Supervisors and support personnel, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost effective manner.

Essential Functions:

  • Demonstrate quality leadership in meeting performance plans.

  • Demonstrate and promote company culture, values and management philosophy.

  • Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements as related to the custodial contract are being satisfied.

  • Control expenses within area of responsibility.

  • Develop and recommend custodial operating budget and ensure the department operates within budget.

  • Evaluate and justify supplies, equipment, and purchases as needed.

  • Plan, organize, direct, coordinate, and supervise functions and activities of the department.

  • Establish custodial work standards and flow.

  • Ensure compliance with regulatory agencies.

  • Maintain an environment that is sanitary, attractive, and in orderly condition.


  • Excellent interpersonal skills.

  • Demonstrated proficiency with general business acumen.

  • Strong service/quality attitude.

  • Ability to analyze and interpret financial and other data.

  • Ability to plan, organizes, prioritize, and achieve effective time management.

  • Ability to work well under pressure and meet established goals and objectives.

  • Strong public speaking skills.

  • Sense of urgency and ability to meet deadlines; self-directed.

  • Motivate and train staff.

  • Strong computer skills to include Microsoft Office, Windows and Power Point

  • Experience managing custodial/janitorial operations preferred.

A criminal background check, results of which are not necessarily a bar to employment, and a drug screen are required.