Robert Half Technology Tier II Network Operations Center Analyst (NOC) in Norcross, Georgia
Robert Half Technology has a client in Norcross who is looking to add multiple Tier II NOC Analysts to their team! This is an outstanding client who is in the telecom industry. Experience with Cisco or other networking troubleshooting a must and experience within a previous NOC heavily preferred. The ideal candidate will have experience troubleshooting Cisco equipment as well as Meraki. If interested, please apply and send resume to email@example.com.
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Req ID: 00900-9500699051
Functional Role: Network Administrator
Postal Code: 30003
Compensation: $20.00 to $24.00 per hour
Requirements: Work in the Network Operations Center monitoring customer networks Provide superior customer service by being courteous, knowledgeable, and professional. Troubleshoot network connectivity issues across a wide range of routers and switches. Knowledge and experienced with Layer 1 and Layer 2 troubleshooting and practice Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests Escalate problems to the appropriate engineering disciplines within the organization or external vendors as required to achieve resolution This position requires you to work nights, Holidays and weekends as well as be on-call when required Education and Experience Requirements 1-2 years related Network Operations Center (NOC) experience (or similar IT experience) 1-2 Years troubleshooting network connectivity on Cisco routers and switches using SSH, Telnet from a command line interface Knowledge and experience with IP troubleshooting, TCP/IP, DNS, ping, trace route Knowledge and experience using a trouble ticketing system such as Remedy