Georgia Employer TECHNOLOGY OPERATIONS SUPERVISOR in Norcross, Georgia
The Technology Operations Supervisor is an entry-level management role. Solid understanding of management and leadership. Works under general supervision of manager with the ability to make decisions independently. Effectively leads team in establishing and achieving goals. Exhibits skills in time management, effective communication, organization, and prioritization of work. Ability to exhibit sound decision-making and problem solving skills, and when applicable, consults with peers and manager for assistance. Displays the ability to manage and complete large projects successfully. Independently makes decisions regarding hiring, performance management, goal setting, and strategic initiatives within respective business area. Completes manager on call responsibilities and joins all critical internal bridges to offer feedback on client impact, call impact, and in publishing communications. Requires a minimum of 1 to 3 years of prior supervisory/management experience.____GENERAL DUTIES & RESPONSIBILITIES:Ideally needs supervisory skillsOperations Experience in an ATM Processing Environment preferredUNIX and Windows ExpeirenceManages an assigned team of personnel which includes understanding skill types and proficiencies, planning, coaching, recruitment, selection, career and performance development, and mentoring.Monitors staff performance, works with employees to implement goals and document progress.Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.Manages staff to ensure all duties are performed in an accurate and timely manner.Plans and maintains efficient operations by designing, implementing, and evaluating level one operations process.Develops, implements, and monitors policies and procedures.Monitors and analyzes telephone statistics and forecasts adjusting schedules to match call volumes.Implements production, productivity, quality and customer service standards.Identifies and resolves problems, completes audits, determines system improvements and implements changes and resolves escalations.Works with project managers, account managers, and relationship managers on implementing support enhancements and resolving client escalations.Develops an overall strategy to meet departmental/business unit goals and objectives.Negotiates solutions and resolves conflicts that have been escalated from a supervisor or manager.Assists in the projection of future operational requirements based upon current operations, projected growth and strategic direction.Collaborates with other client support managers to drive consistent process and productivity improvements.Leads the development of client support programs and process improvements that enhance the level of external customer service.Monitors and reports daily, monthly, and... For full info follow application link.FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf For positions located in the US, the conditions below apply.If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.