SAP Cloud Services Operations Specialist (S4/Hana / Advisory / Hybris / Success Factors) Job in Newtown Square, Pennsylvania

Requisition ID: 159315

Work Area: Customer Service and Support

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Reporting to the Senior Vice President, Strategic Services & Innovation Customer Success Group, the Services Operations Specialist will be supporting the organizations included in Cloud Services (SuccessFactors, Hybris, Advisory Services, Innovation Practice). This person will cover day to day cloud services operations of the services delivery team, forecasting, budgeting, staffing modeling, and any other activities needs to run our business.

This leader should have good understanding of global cloud services consulting markets and understand the key drivers in global markets. The candidate should have a breadth and depth of experience with global professional services delivery, P&L management and strong process design expertise, reporting/analytics capabilities. The ideal individual will be both visionary and pragmatic, and be able to work effectively in a matrixed environment. He or she will define and drive the Services strategy internally, ensure execution, and build and manage a high performing team to success.

Responsibilities

  • Drive development of best in class business/sales process and methodologies, and ensure tools and processes are effectively rolled out to field sales teams globally

  • Become the “go-to” person for Cloud Services business processes, programs, and overall services operations for Advisory and Hybris business

  • Provide thought leadership, unbiased rigor and analytic power to drive business planning and reporting by using SAP’s internal tools but leverage experience and bring innovative ideas to develop best solution.

  • Support management in identifying field needs and assist in the deployment of process enabling tools, in order to drive operational execution.

  • Own and drive weekly forecast calls to drive inspection of all KPI that drive business profitability

  • Establish, update and contribute STANDARD OPERATING PROEDURES for different areas to drive operational excellence across all cloud LOB

  • Assist in creating and rolling out new programs, initiatives, and strategies to the field delivery teams to help drive key KPI’s such as: revenue, margin, utilization, etc

  • Conduct intensive data analysis work, such as utilization trending, revenue backlog and pipeline, cost, partner revenue.

  • Be responsible for detailed budget planning and collaborating with other functions to develop the right budget for the business

  • Be responsible for detailed forecasting globally and at a regional level

  • Identify cost controlling measures and drive the implementation of systems to support them and metrics to measure progress.

  • Ensure a coordinated capacity planning based on corresponding data

  • Ensure proper account transparency and Cloud Services project tracking

  • Prepare all necessary input for SAP board reviews / Services business reviews / Transformation reviews

  • Prepare and deliver presentations to senior management in a clear, easy-to-understand, and precise fashion

  • Continuously improve operational processes and tasks

  • Act as key interface to Services controlling, Services Delivery operations and Services Sales operations on Cloud Services

  • Support the global Cloud Services head as well as its regional management team in all other daily operations tasks

  • Work with Revenue recognition team to drive subscription offering vs services offerings strategy

Job Tasks and Roles

  • Communication Planning & Execution

  • Consulting Services Design, Development & Maturing

  • Internal Customer Focus

  • Cloud and Services Business Acumen

  • Innovative Thinking

  • Challenge Complexity

  • Partner & Third Party Engagement

  • Quality Focus

  • Results Driven

  • Teamwork & Collaboration (matrix organization)

  • Drive Simplicity

  • Develop Amazing Talent

  • Ensure Customer Success

  • Creation of Processes, Frameworks, Reporting Tools & Guidelines

  • Development & Delivery of Trainings

  • Internal Business Process Management

  • Knowledge Management

  • Management Reporting / Analytics

  • Resource Request Handling, Searching & Staffing

  • Strategy Development

Experience & Language Requirements

4-7 years experience in a similar role

  • Strong experience in the area of business analyst / controlling / operations in software or IT industries

  • SAP tools experience preferred (but not mandatory)

  • Cloud company experience (Salesforce, Workday, ServiceNow, VMWARE, MSFT)

  • Experience in (virtually) managing and working with intercultural groups, people and/or organizations

  • Strong analytical skills, and outstanding ability in analyzing data

  • Strong business consulting and project management expertise

  • Excellent communication skills

  • Cloud and subscription business understanding

  • Be creative and innovative

  • Ability to deliver clear and easy to understand messaging and analysis both in written form and via face-to-face presentations

  • High ambition, drive for, and focus on results and execution

  • Proven record of exceptional performance

  • Strong intercultural skills

  • Proven track record of orchestrating different teams and organization (physically and/or virtually) in order to achieve a set of ambitious goals

Education

• A technical degree and MS or MBA

#SAPDBS

Job Tasks & Roles

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: C at mailto:Careers@sap.com areers@sap.com at mailto:Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Additional Locations: Virtual - USA