JPMorgan Chase Wealth Management, Operations Client Reporting - Suitability Specialist Team Lead in Newark, Delaware

Our Business

J.P. Morgan Asset & Wealth Management, with client assets of $1.7 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Wealth Management (WM) is part of the Asset & Wealth Management business segment. The WM Operations team is comprised of over 800 members, with the main hub located in Newark, DE. The Operations team provides end-to-end support for all aspects of the client banking experience, working closely with sales, service, and product specialty groups. For over 160 years, JPMorgan has offered the high quality client service and customized solutions to solve the complex needs of wealthy individuals and their families around the world.

A Center of Excellence has been established within the Operations Client Reporting Team to centralize the maintenance and quality review process for client suitability. The Client Reporting Options Suitability Specialist Team Lead will be responsible for submitting client suitability updates based upon review of client documentation and instructions provided by the client and/or the Investment Teams, as well as oversight and reconciliation of the team's daily work. The team will work closely with several internal business groups including the Client OnBoarding Maintenance (COB), Client Services, Investors, Investment Assistants and Supervisory Managers. The job requires a high degree of discipline, a strong attention to detail and a strong control mindset. The analyst will also serve as the liaison for issue resolution and research relating to account information queries, and providing feedback to the team on performance and quality.

Core Responsibilities

  • Perform suitability updates/maintenance based on client and/or Investor instructions

  • Research client documentation to ensure suitability is documented accurately (FINRA Rule 2111)

  • Perform verification for work processed by team members to identify/resolve data issues

  • Act as liaison for Account Opening and Investment Teams to obtain and redirect client instructions as appropriate

  • Act as the escalation point for issues, which involves working with the Front/Middle Office to resolve questions, investigate issues and develop a satisfactory response to the client’s concerns.

  • Anticipate challenges and implement solutions in order to manage the expectations of the internal business partners for a positive client experience.

  • Represent the Client Reporting Options Suitability Hub as SME on any projects with impact to the process

  • Partner with the Business and product groups to capture and categorize client issues and proposed enhancements the process and assist with defining requirements, etc.

  • Assist with testing and implementing any changes that impact the various systems used by the team

  • Provide training/support to our business, product or technology partners.

  • Investigate opportunities to reduce costs, provide automation, and analyze fluctuations in key metrics.

  • Strong analytical and problem solving skills

  • Strong client focus

  • Highly motivated and ability to work independently

  • Excellent verbal and written communication

  • Ability to develop & maintain relationships with business partners

  • Commitment to quality and control

  • Ability to think creatively and recommend/implement process improvements

  • Strong organizational skills to successfully manage multiple tasks at one time

  • Strong background in use of computer systems (PC and Mainframe)

  • Ability to work under pressure and to fixed deadlines

  • Ability to review, validate and authorize documentation with strong attention to detail

Preferred Experience/Skills

  • Team/Project management

  • Knowledge of Private Bank products/Services

Education

  • B.S. degree or equivalent work experience

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.