Bank of America Lead Operations Representative in Newark, Delaware
Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.
Must have attention to detail and accuracy
Must be able to work with another employee in a dual control environment
Must be able to stand, bend, and lift packages up to 25 lbs
Available to answer job specific questions
Provide subject matter expertise for training materials, procedures, projects
Work with Associate Readiness and Communication Team
Conduct virtual coaching with Off-site teams
Strong problem identification and resolution capabilities
Demonstrate excellent time management and organizational skills
Excellent verbal and written communication skills with the ability to interact with all levels of associates and management
Ability to continuously learn and adapt in a changing work environment
Flexible/team player — associate will be cross-trained to support multiple functions within team
Self-motivated and dependable
Proficient in Microsoft Word & Excel
Must be meeting/exceeding expectations in current position
Posting Date : 07/06/2017
Location : US-DE-Newark
Travel : No
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
Weekly Schedule : Monday- Friday 8:00am-5:00pm
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