Bank of America Lead Operations Representative in Newark, Delaware

Job Description:

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

Required skills:

  • Must have attention to detail and accuracy

  • Must be able to work with another employee in a dual control environment

  • Must be able to stand, bend, and lift packages up to 25 lbs

  • Available to answer job specific questions

  • Provide subject matter expertise for training materials, procedures, projects

  • Work with Associate Readiness and Communication Team

  • Conduct virtual coaching with Off-site teams

Job qualifications:

  • Strong problem identification and resolution capabilities

  • Demonstrate excellent time management and organizational skills

  • Excellent verbal and written communication skills with the ability to interact with all levels of associates and management

  • Ability to continuously learn and adapt in a changing work environment

  • Flexible/team player — associate will be cross-trained to support multiple functions within team

  • Self-motivated and dependable

  • Proficient in Microsoft Word & Excel

  • Must be meeting/exceeding expectations in current position

Posting Date : 07/06/2017

Location : US-DE-Newark

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Weekly Schedule : Monday- Friday 8:00am-5:00pm

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