Citi Operational Risk - ICG Business Coverage Program Manager in New York

  • Primary Location: United States,New York

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 17026802


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explain what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

This role is on a team that provides oversight and risk management coverage for ICG in support of the Global Head of ICG Risk and the Global Head of ORM. This team works closely with In-Business Risk Management and Control teams, as well as, the Enterprise level Operational Risk Management team. Operational Risk’s primary responsibility is to ensure that Citi has an effective operational risk framework. Key responsibilities of the position include:

Project Management

  • Manage portfolio of projects related to implementing elements of the Operational Risk framework across ICG

  • Ensure key risks and issues are identified, mitigated, and resolved

  • Ensure all senior stakeholders are kept up to date on project deliverables and scope.

  • Devise creative solutions when faced with constraints; work tactically to break through bottlenecks and keep projects on track

  • Governance & Oversight

  • Develop command of Citi’s Operational Risk Management (ORM) policies and framework and ensure compliance across ICG’s significant operating units

  • Provide guidance to in-business risk and controls on ORM requirements

  • Represent Operational Risk at senior level governance forums

  • Develop strong relationships with in-business risk and controls groups and other 2nd-line stakeholders

  • Escalate operational risk events as appropriateRisk Identification Analysis & Assessment:

  • Work with other second line functions in the identification, analysis and assessment of operational risk issues and emerging risks as relevant for individual businesses

  • Identify trends, themes, tendencies that indicate emerging operational risks

  • Proactively analyze various data sources(losses, MCA, iCAPs, Scenario Analysis, Key Risk Indicators) to form an independent assessment of operational risk

  • Op Loss Analysis: understand how losses were incurred, determine lessons learned, identify root causes and use for risk mitigation activities Risk Mitigation:

  • Develop actions or, as appropriate, projects to apply lessons learned across a product, business, segment, country or region.

  • Work with the business to take action to mitigate operational risks before they materialize into op losses

  • Evaluate control issues and ensure adequacy of Event Root Cause Analysis and corrective action plans.



  • 7+ years relevant industry or risk management experience and/or accreditation

  • Risk management experience, including knowledge of risk management governance and controls preferred

  • Strong project management skills with demonstrated experience of managing highly complex cross functional projects with multiple stakeholders.

  • Strong organizational and analytic skills with clearly demonstrated ability to handle complex problems and changing business conditions.

  • Comfortable working with disparate data sets, conducting in-depth analyses of various risk themes and synthesizing findings into a concise story for key stakeholders

  • Strong verbal and written communication skills with ability to articulate clear requirements to key stakeholders and to prepare summaries for senior management.

  • Capable of working in a dynamic, rapidly changing environment with evidence of ability to work under pressure, within tight time-lines and with strict attention to detail.

  • Strong work ethic and ability to either work independently or effectively with a team.

  • Strong interpersonal skills to build relationships with peers, other departments and clients to achieve objectives and foster a positive team environment

  • Strong PowerPoint skills, intermediate Excel skills

Education and Accreditation

  • Undergraduate or graduate degree

Skills Category

  • Project Management

  • Analytical skills

  • Business intelligence

  • Effective Communication

  • Interpersonal Skills

  • Organizational Intelligence

  • Relationship Management

  • Time Management