Ralph Lauren Corporation is a leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For more than 50 years, Polo’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.Purpose and scope: The Store Operations Manager – Communications supports and enables the field business model through operational initiatives that maximize productivity and improve the customer store experience, while providing the highest level of customer service to the field and home office. This position focuses on developing and facilitating clear and accurate communication between stores and home office as well as managing the flow of workload. The Store Operations Manager – Communications is also responsible for managing special assignments including store openings as needed. Primary Responsibilities: Support field team as primary point of contact for all operations related questions; field incoming calls regarding operational process, unique issues, tactical operations support required; resolve issues consistently and with sense of urgency Assist in managing field workload through the gatekeeper functions Develop creative ways that continually improve the communications process and flow to stores Identify opportunities to reduce store management workload, increase operational efficiencies and reduce/maintain/improve costs Create daily and weekly communication messages to stores that support company business objectives and initiatives Partner with key business departments to create and implement communications that deliver business goals, reinforce our communications philosophy and assist in establishing and formalizing a consistent communication methodology Edit all communication to ensure oneness in voice Develop standardized branded templates and processes for all written communication Develop creative ways to report out on all store contests, incentives and rewards and recognition programs Consistently provide feedback that helps to develop solutions to all outstanding issues following process implementations Primary owner of departmental calendar and activities Develop, manage and distribute emergency preparedness materials Assist in development and implementation of philanthropic initiatives and special events for stores Primary contact for customer complaints; responsible for resolution of all customer issues escalated to home office in partnership with manager Special projects as assigned to enable the Store Operations’ overall functionality Requirements: 3-5 years of experience in retail, operations, or other related fields Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management Proven written and editing ability Ability to manage sensitive information with discretion and professionalism Strong analytical, conceptual and technical skills; ability to understand systems and reporting Ability to navigate several different systems and varying levels of technology Excellent organizational and time management skills with the ability to handle multiple demands and competing priorities successfull Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out recommendations Demonstrated ability to be resourceful, creative and time sensitive when faced with multiple demands and challenging deadlines Ability to manage end-to-end projects and events Excellent Excel skills; strong Word, Excel, Access, Outlook, Adobe skill Strong grasp of current web technologies as well as related business issues Ralph Lauren is an equal opportunity employer. We offer dynamic career opportunities with growth potential and a generous company discount.