Citizenship and Immigration Services OPERATIONS SUPPORT SPECIALIST in New York, New York
The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; Join DHS.
U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us here for more information.
Operation Support Specialists provide a variety of management services essential to the direction and operation of USCIS, assist management in administering policies and procedures, provide advice, guidance, and instruction to managers, supervisors, and employees concerning all administrative programs that include complex and sensitive issues, and provide excellent customer service.
This position of OPERATIONS SUPPORT SPECIALIST starts at a salary of $37,457 GS-05, Step1 grade level, with promotion potential to $73,784 GS-09, Step 10 grade level.
Apply for this exciting opportunity to become a member of the Field* Operation Directorate, District 3 in New York City, NY* within U.S. Citizenship and Immigration Services.
For definitions of terms found in this announcement, please click here.
This position is in the bargaining unit. This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.
Relocation expenses are authorized if you are a USCIS employee assigned to the Refugee, Asylum and International Operations program and have been approved for rotation from an overseas assignment. Relocation expenses for USCIS employees assigned to an OCONUS location will be considered on a case-by-case basis.
Note: USCIS may fill one or more positions using this vacancy.
Learn more about this agency
As a OPERATIONS SUPPORT SPECIALIST, you will:
- Provides a variety of management services essential to the direction and operation of U.S. Citizenship and Immigration Services (USCIS).
- Assists in analyzing and evaluating flow of work, devising and evaluating new methods of obtaining needed results in work organization and in various administrative areas for which responsible.
- Assists in researching new requirements in program operations, legislation, or agency regulations, as they relate to the various administrative program areas.
- Assists in reviewing newly issued regulations or directives to ascertain their impact on program areas.
- Advising management concerning operational needs and makes recommendation on changes in work methods and procedures based on findings.
- Prepare project papers and staff reports; organize and deliver briefings to managers to encourage understanding and acceptance of findings and recommendations
Who May Apply
This job is open to…
DHS Employees with Competitive Status; Persons eligible under an interchange agreement between DHS and the competitive civil service; DHS Surplus or Displaced Eligibles.
Questions? This job is open to 1 group.
- #### Job family (Series)
0301 Miscellaneous Administration And Program
Conditions of Employment
- You must be a U.S. Citizen or U.S. National to apply for this position.
- Successfully pass a background investigation including financial disclosure
- You must pass drug screening.
- Meet relevant experience and/or education requirements.
- Current Federal employees must meet Time-in-Grade requirements.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Political appointees may require OPM approval before on-boarding.
Probationary Period: You may be required to serve a probationary period of 1 year.
The qualifications for this position must be met by 11:59 PM (Eastern Time) on the closing date of this announcement 09/22/2017.
Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on the closing date of this announcement 09/22/2017.
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
**Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.**
GS-05: You qualify at the GS-05 level if you possess three years of progressively responsible experience, or one year of which equivalent to the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
- Three years of progressively responsible experience that demonstrates the ability to: analyze problems to identify significant factors, gather pertinent data, and recognize solutions, plan and organize work; and communicate effectively orally and in writing. Such experience may have been gained in administrative, professional, technical, investigative, or other responsible work.
- Experience in substantive and relevant secretarial, clerical, or other responsible work may be qualifying as long as it provided evidence of the skills necessary to perform the duties of the position to be filled. Experience of a general clerical nature (typing, filing, routine procedural processing, maintaining records, or other non-specialized tasks) may creditable. OR
- You may substitute successful completion of a Bachelor's degree or a full 4-year course of study in any field leading to a Bachelor's degree for the experience required at the GS-5 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours. GS-07: In addition to the requirements at the lower grade level(s), you qualify at the GS-07 level if you possess one (1) year of specialized experience, equivalent to at least the GS-05 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
- Updating program area spreadsheets; compiling data for management requests;
- ?Coordinating office moves and telephone service requirements;
- Collecting and analyzing information related to workflow, office procedures and control systems in support of program evaluations; and
- Responding to routine questions concerning administrative procedures and requirements and resolving a variety of routine clerical and/or administrative problems. OR
- You may substitute superior academic achievement for the experience required at the GS-07 level. You must have completed the requirements for a Bachelor's degree from an accredited college or university with a grade point average of 3.0 or higher on a 4.0 scale, class standing in the upper third of a graduating class or major subdivision, or membership in a national scholastic honor society. OR
- You may substitute successful completion of one year of full-time graduate education for the experience required at the GS-07 level. This education must have been obtained from an accredited college or university and demonstrate the skills necessary to do the work of the position. A course of study in business administration, public administration, or related fields is qualifying. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 18 semester or 27 quarter hours. GS-9: In addition to the requirements at the lower grade level(s), you qualify at the GS-09 level if you possess one (1) year of specialized experience, equivalent to at least the GS-07 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
- Monitoring operational activities to ensure they meet compliance requirements;
- Creating and maintaining systems that track activities within a designated office/program;
- Identifying and recommending solutions to administrative problems (for example, human resources, labor relations, security, facilities, procurement, EEO, budget, etc.), and providing advice to staff on established methods and procedures. OR
- You may substitute a Master's degree or 2 full years of graduate education leading to such a degree in any field or a J.D. or L.L.B. degree for experience required at the GS-9 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours. Please read the following important information to ensure we have everything we need to consider your application: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please be clear and specific when describing your work history as we cannot make assumptions regarding your experience. Your application will also be rated and ranked among others based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information: * Job Title (include series and grade if Federal Job) * Duties (be specific in describing your duties) * Employer's name and address * Supervisor name and phone number * Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) * Start and end dates for each grade/pay level if you've held a federal position. * Full-time or part-time status (include hours worked per week) * Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
Federal Experience If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
Background Investigation To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, this position requires completion and adjudication of a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Mythbuster Page.
If a SECRET or TOP SECRET clearance is needed, all selected candidates must meet the requirements for these clearances prior to placement AND maintain that level of clearance while encumbering the position.
Special Hiring Authorities Veterans, Peace Corps/VISTA volunteers, Schedule A: You possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement. We encourage you to apply to USCIS vacancies using these special hiring authorities.
USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this position based upon information reflected in your resume. Your resume must support your responses to the job specific assessment questionnaire, level of education claimed, experience, and/or training. To remain in consideration for this position, please ensure your resume covers this requirement and that your resume has been successfully submitted as part of your on-line application package.
The competencies or knowledge, skills, and abilities needed to perform this job are:
- Administration and Management
- Customer Service
- Oral Communication
- Problem Solving
- Technical Competence
Creation of this package includes completing the on-line assessment questionnaire, uploading your resume, and uploading any required supporting documents.
NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
If you are found best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, clickhttps://apply.usastaffing.gov/ViewQuestionnaire/10049363.
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about CTAP or ICTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 95 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
Veterans Certain veterans are eligible to apply as a status candidate under the Veterans Employment Opportunity Act (VEOA) or the Veteran's Recruitment Appointment (VRA). For more information, please click here.
Background checks and security clearance
Public Trust - Background Investigation
- Required Documents
- Your resume.
- Your responses to the job questionnaire Onlyhttps://apply.usastaffing.gov/ViewQuestionnaire/10049363 (submitted through the on-line application process in USA Jobs. Responses DO NOT need to be attached as an additional document to your application)
- Are you qualifying based on education? You must submit a copy of your college transcript (unofficial is acceptable). to support the educational substitution, basic educational requirement, or a list of coursework with hours completed. For verification purposes, the transcript submitted must include your name and educational institution. Those with foreign education, click this link.
- Veterans: if you are applying for 5-Point Preference you must submit your DD 214 (Certificate of Release or Discharge from Active Duty) showing your Character of Service. If you are applying for 10-point Preference you must fill out the SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If applying as a disabled veteran, submit a copy of your DD-214 along with the letter from the Veterans Administration, or other formal documentation, that clearly identifies overall rating of disability. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the armed forces that you will be discharged or released from active duty within 120 days from the closing date of the announcement. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. Click herefor more veterans' information. You may request a copy of your DD-214 through the E-Benefits Page. Are you a current or former Federal employee? Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document that shows the following information:
- your appointment in the competitive service.
- grade and step
- full performance level If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position. SF-50B print screens from NFC are not official documents and are not acceptable. This includes USCIS employees as well. All current DHS employees can print their own SF-50's by accessing the DHS eOPF website. If you have forgotten your user name or password, eOPF offers a self-service feature to assist you.
If you are a current CIS employee and need access information to eOPF, contact USCIS.EOPF@uscis.dhs.gov. For all other agencies please see your servicing Human Resources office.
Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit: * a copy of your agency notice, * a copy of your most recent performance rating, and * a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
- Benefits for federal employees
- Healthcare insurance
- Pay and leave
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
How to Apply
Your application must be received by 11:59 PM Eastern Time on 09/22/2017. To begin your online application, click the Apply Online button and follow the prompts to register or sign into USAJOBS, take the online questionnaire, and submit the required documents. See Required Documents section for more detail.
If you are a Federal employee and have received a current performance rating, it is strongly encouraged that a copy accompanies your application submission. Doing so allows the selecting official access to all information surrounding your potential to fulfill the duties and responsibilities commensurate of the position being considered for. Failure to provide may impede the selecting official's understanding of the qualifications and experience that you possess.
We strongly encourage you to apply online. If you cannot apply online, you must contact the Human Resource office listed below at least one business day prior to the closing date for instructions. Applications will not be accepted by mail.
Agency contact information
HROC Staffing Help Desk
US Citizenship and Immigration Services 70 Kimball Ave South Burlington, VT US
Learn more about this agency
Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. We will notify you by email at various stages in the process (learn more). Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a final job offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.
- Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) office at OPM
- Office of Equal Opportunity
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/479404000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 09/13/2017 to 09/22/2017
Salary: $37,457 to $73,784 per year
Pay scale & grade: GS 5 - 9
Work schedule: Full-Time
Appointment type: Permanent