Randstad operations Coordinator in New York, New York
location:New York, NY
salary:$30 per hour
date posted:Tuesday, August 8, 2017
The North American Sample Operations team is responsible for the management and distribution of samples across BU's. The responsibilities encompass looking at the overall process, analyzing data and recommending and implementing solutions to better serve the organization's investment
This role is responsible for executing provisioning of samples and savings cards to the field force and contracted sales organizations in the US and Canada, as well as, ensuring rep-triggered sample requests are successfully delivered to HCPs in a compliant manner.
Specifically the role will involve:
Create and Publish starters catalog through our STORK ordering application
Work with Operations Managers to provide direction and facilitate resolution for all starter related issues
Monitor inventory levels, coordinate with our logistics team to ensure adequate supplies and alerting the team of low levels
Investigate issues with samples orders and deliveries
Manually review HCP sample request forms for opting out of receiving samples
Generation of operational reports and analysis of key data
Ensure rep-triggered StartersDirect sample requests are successfully delivered to HCPs in a compliant manner.
Support the StartersDirect channel to smoothly launch new products ensuring representatives are able to start sampling on Day 1 without any delays.
Identify and resolve day to day operational issues as they relate to sample and co-pay card ordering and distribution in the US.
Qualifications and Skills
Excellent Microsoft Excel and analytical skills with a keen attention to detail
Good problem solving and critical thinking skills
Excellent oral and written communication skills
Ability to handle multiple tasks. Strong organization skills.
Able to respond with tact and professionalism on the phone and in person
A team player
Proficiency with MS Excel, MS Access, MS PowerPoint and Outlook desirable.
Confidence to escalate issues as needed
Able to communicate and work effectively with all levels of management