Randstad operations Coordinator in New York, New York

operations Coordinator

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job details:

  • location:New York, NY

  • salary:$30 per hour

  • date posted:Tuesday, August 8, 2017

  • job type:Contract

  • reference:407824

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The North American Sample Operations team is responsible for the management and distribution of samples across BU's. The responsibilities encompass looking at the overall process, analyzing data and recommending and implementing solutions to better serve the organization's investment

This role is responsible for executing provisioning of samples and savings cards to the field force and contracted sales organizations in the US and Canada, as well as, ensuring rep-triggered sample requests are successfully delivered to HCPs in a compliant manner.

Specifically the role will involve:

  • Create and Publish starters catalog through our STORK ordering application

  • Work with Operations Managers to provide direction and facilitate resolution for all starter related issues

  • Monitor inventory levels, coordinate with our logistics team to ensure adequate supplies and alerting the team of low levels

  • Investigate issues with samples orders and deliveries

  • Manually review HCP sample request forms for opting out of receiving samples

  • Generation of operational reports and analysis of key data

  • Ensure rep-triggered StartersDirect sample requests are successfully delivered to HCPs in a compliant manner.

  • Support the StartersDirect channel to smoothly launch new products ensuring representatives are able to start sampling on Day 1 without any delays.

  • Identify and resolve day to day operational issues as they relate to sample and co-pay card ordering and distribution in the US.

Qualifications and Skills

  • Excellent Microsoft Excel and analytical skills with a keen attention to detail

  • Good problem solving and critical thinking skills

  • Excellent oral and written communication skills

  • Ability to handle multiple tasks. Strong organization skills.

  • Able to respond with tact and professionalism on the phone and in person

  • A team player

  • Proficiency with MS Excel, MS Access, MS PowerPoint and Outlook desirable.

  • Confidence to escalate issues as needed

  • Able to communicate and work effectively with all levels of management