QBE The Americas Head of Operations, Global Credit and Surety in New York, New York

Accountable for the overall operations, including IT, management information, and business intelligence. Responsible for all workflows globally, onshore and at GSSC and enforce process consistency between all regions, driving IT implementation of business requirements and integration points to QBE systems, ensuring data quality for adequate management reporting, analyzing data and generate insights to support decision making and owning interactions between business unit and shared services.

Strategy and Planning

  • Input to and translates QBE vision and Divisional/Functional strategy into operational deliverables and provides leadership and support to managers to achieve positive results in line with strategy
  • Facilitate effective planning, control and support mechanisms to ensure delivery of the business plan in line with market and shareholder expectations
  • Establish and communicate an appropriate governance framework for Operations, Information Technology, Business Intelligence and Shared Services
  • Aid QBE Management teams to establish, develop and realize business plans
  • Ensure IT infrastructure and development objectives support business delivery and growth in line with the overall strategy
  • Achievable strategy developed and clear vision with informed targets articulated/cascaded
  • Operational plans and reports on time
  • Achievement of cost synergies and integration benefits
  • Alignment and engagement of all business areas behind strategic goals
  • Board feedback
  • Shareholder confidence
  • Mitigation of COR ratio through operational efficiencies

Policy, Process and Procedures

  • Assess, evaluate and develop recommendations to processes, procedures and structure to improve efficiencies and effectiveness
  • Monitor process and controls, including Peer Reviews, to ensure system are operational across QBE globally
  • Ensure that procedures are adhered to and comply with the underwriting framework, agency and regulatory bodies
  • Compliance with minimum criteria required by clients to meet their industry standard
  • Continuous Business Improvement
  • Compliance with internal procedure
  • Best internal audit rating

Environmental Awareness/Customer Focus

  • Develop and maintain relationships with clients to provide excellent customer focus that meets the clients' needs
  • Build and maintain strong relationships with key internal/ external stakeholders including global investors, customers, brokers, business partners, regulatory bodies and rating agencies to ensure quality service and sound commercial terms
  • Oversee all central management issues pertinent to the Business Unit on a day to day to basis and act as a central contact point with all internal and external stakeholders
  • Influences business strategy, business plans and financials, especially for operational and IT budget
  • Influences recruitment and retention of underwriting and shared services talent
  • Business development
  • Client retention and satisfaction
  • Understands client's requirements
  • Positive feedback from internal/ external stakeholders, partners, regulators

Technical Performance

  • Implement and monitor proven risk management and quality assessment systems for all risks across GCS and assist development of client quality assessment systems as appropriate.
  • Manage central references/referrals for the Business Unit and act as a liaison to Risk, Compliance, IT Change and Underwriting to ensure development and maintenance of process and procedural standards.
  • Manage and co-ordinate specific projects and business change programmes identified by the Business Unit to ensure continual business improvement
  • Promote Business Unit as a Centre of Excellence within the Group to raise profile and image of the Unit
  • Risk management system in place and up to date
  • Projects deliver objectives and on time
  • Added value to the business
  • Profile of the Unit across the Group

People Management

  • Direct, organize, develop and manage function across all divisions to ensure that people, resources and processes are aligned with business needs and fit for purpose
  • Lead, resource, motivate, develop and focus the team to ensure the required standards of performance and support the continuing personal and professional development of all team members
  • Establish clear accountabilities and authority levels for direct reports and build a strong culture of accountability and performance to ensure delivery of business goals
  • Motivate and develop team(s) by acting as a role model and demonstrate good leadership behaviours using management best practice to support the achievement of business goals
  • Train and develop team on:
  • technical processes and procedures to ensure consistency of practice and standards
  • awareness and identification of client needs in order that team members respond effectively
  • Encompassing all other areas within QBE, including IT, Actuarial, Finance and EOBs
  • Skilled capable and competent team members
  • Clear statement of roles and responsibilities within the business
  • All direct reports have appropriate SMART objectives set
  • All direct reports have a quality personal development plan
  • The function is adequately staffed and developed to support succession pan
  • Timely completion of PMP and PDP mid-year and end of year review as a minimum standard
  • Positive feedback on people management from team and business
  • Regular one to one meetings with team members


  • Knowledge of statutory/ regulatory regime
  • Knowledge of business processes
  • Expert knowledge of relevant class of business
  • Thorough understanding of relevant market and influential factors
  • Financial understanding to assess risk on a profitable basis
  • Intermediate level understanding of relevant software including Word, Excel


  • Strong interpersonal and communication skills
  • Strong negotiation skills
  • Ability to analyse and use data for decision making
  • Able to use MS office applications, Word, Excel, Access, PowerPoint
  • Able to communicate effectively orally and in writing
  • Able to produce detailed reports at various levels
  • Project management


  • Significant experience within an appropriate underwriting or Finance discipline
  • Satisfy regulatory competence requirements
  • Substantial experience in creating sustained profitable business growth in a regulated financial services business
  • Prince II (or equivalent Project Management qualification)


  • Open Minded
  • Quality Approach
  • Networked
  • Business Acumen
  • Empowered
  • Excellent Outcomes

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Equal Employment Opportunity

The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.