Alexandria Real Estate Equities, Inc Facilities Operations Manager in New York, New York

Facilities Operations Manager

Location New York, NY

Job Function Asset Services

Employment Status Regular, Full-Time

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Alexandria Real Estate Equities, Inc. (NYSE:ARE), an S&P 500® company, is an urban office REIT uniquely focused on world-class collaborative life science and technology campuses in AAA innovation cluster locations. Founded in 1994, Alexandria pioneered this niche and has since established a significant market presence in key locations, including Greater Boston, San Francisco, New York City, San Diego, Seattle, Maryland, and Research Triangle Park. Alexandria is known for its high-quality and diverse tenant base. Alexandria has a longstanding and proven track record of developing Class A properties clustered in urban life science and technology campuses that provide its innovative tenants with highly dynamic and collaborative environments that enhance their ability to successfully recruit and retain world-class talent and inspire productivity, efficiency, creativity, and success. For additional information on Alexandria, please

The Asset Services role will work in conjunction with the existing team to help overseeing operations, property management, financial reporting, tenant relations and tenant improvement management activities for a portfolio of highly technical properties across a geographic area in the New York City area. In addition, the Asset Services role will also be responsible for assisting in many aspects of the Company’s operations including, but not limited to, tenant leasing, new construction and due diligence activities as necessary for the region and beyond as needs and growth dictate. The individual will be a self-directed and motivated individual capable of managing both large and small project teams, resolving complex issues in a timely manner while prioritizing and handling multiple projects simultaneously. The role requires significant time in the field and highly professional interactions with executive and operational staff of tenants.

The Company is an equal opportunity employer. We are pleased to consider all qualified applicants without regard to race, color, sex (including sexual or gender identity), religion, national origin, ancestry, sexual orientation, age, marital or veteran status, genetic information, physical or mental disability, or medical condition.

Responsibilities and Duties:

Property Operations/Tenant Improvement Management Oversight:

  • Participate in on-site property operations set-up to include, but not limited to, back-of-house laboratory operations and inspections, major building equipment commissioning and operations (including first-hand review and inspections of such systems in on-floor and rooftop configurations), and engineering team oversight.

  • Participate with construction team on tenant improvement projects to include, but not limited to, work letter administration, tenant plan review, weekly participation in on-site architect and contractor management meetings, and coordination between delivery and operations.

  • Facilitate showings in available suites by working with the regional market leaders, leasing and construction and development services team, to ensure that all operations support the marketing and leasing of the portfolio.

  • Participate with overseeing mechanical and other major building system upgrades, including capital project oversight and implementation.

Property Management:

  • Perform property management functions to included, but not limited to, physical inspection of the property and tenant spaces with an expectation of being in the field at least 50% of the time for these functions, in conjunction with overall tenant operations.

  • Oversee the management of third party building engineers and janitorial companies, and require the site head for each full time third party vendor to provide you with a weekly report in a format created by Alexandria.

  • Perform accounting functions using the Company’s management control system.

  • Oversee and track capital projects scheduled in the budget for timely completion and on budget.

  • Oversee and track routine annual/quarterly maintenance projects for timely completion and on budget.

  • Manage and coordinate maintenance or capital improvement projects so that tenants experience a minimum of business interruption.

  • Oversee, manage and/or perform other property management functions required of the position and assigned project(s).

  • Maintain a log of Key Performance Issues, with milestone and completion dates, that will be updated no later than a weekly basis.

  • Coordinate Security for Alexandria Center for Life Science with the Security Director there, and provide duplicate reports to the Regional Director.

Financial Reporting:

  • Perform/prepare weekly, monthly, quarterly and annual reports in accordance with Company protocols and requirements.

  • Prepare/participate in the development of the annual property operating budgets.

  • Timely collections of monthly rents.

  • Reconciliation of financial statements and ledgers.

  • Reconciliation of operating expenses.

Tenant/Life Science Community Relations:

  • Respond quickly to tenant requests and questions on an as needed basis, including on-site responses and regular visits.

  • Develop relationship with management and facility representatives for each client tenant via regular breakfast and lunch meetings.

  • Participate in industry events in order to maintain and expand Alexandria’s presence in the life science and technology communities during both business hours and evenings on a periodic basis.

  • Implement the “tenant touch” programs that are in place, emphasizing an active and energetic on-site presence.

Skills and Requirements:

  • Experience in all phases of property operations, inclusive of asset and property management functions.

  • Experience with complex life science facilities.

  • Experience with complex, highly technical commercial building system applications, including building system commissioning experience and set-up strategies

  • Experience with tenant improvement projects ranging from build-out of building shell space, to modifications of built-out, space to demolition of and complete renovation of existing built-out space

  • Exceptional communication, organizational and people skills

  • Enjoyment of all aspects of customer service from development of systems, to delivery of service to service follow-up

  • Outgoing and energetic in community and industry organizations

  • Able to work varying and flexible schedule to include obligations outside of regular business hours

  • Experience in coaching and leading a team

  • Knowledge of key liability and legal issues in property management


  • Minimum BS or BA degree in a field of business, architecture or engineering.

  • Minimum 6 years of proven and documented success in the asset/property management industry with direct practical experience setting up operations, operating and managing sophisticated facilities. A minimum of 2 years direct experience with operations, design and construction of R&D laboratory and technical facilities.

  • Direct working experience for a real estate developer or owner/developer highly desired.

  • Strong communication skills are required.

  • Strong financial skills are required.

  • Ability and desire to travel regionally as necessary to meet project goals and objectives is required.

  • Computer proficient skills with strong knowledge in spreadsheet preparation and working experience with all Microsoft Office Products, including but not limited to, Project, Excel, Word, Outlook, and with skills to learn proprietary software systems utilized by Alexandria.

For Internal Use Only: Referral Tier 3