Comcast Demand Operations Associate in New York, New York

FreeWheel, a Comcast company, has superior end-to-end technology, premium marketplace, and best in market advisory services that power the advertising businesses of the largest media and entertainment companies in the world, including AOL, DIRECTV, Fox, NBC Universal, Turner Broadcasting System and Viacom in U.S., and Sky and Channel 4 in Europe. From our unique position at the center of the premium video economy, we enable our clients to unify audiences across desktop, mobile, OTT, and traditional STB devices, and profitably monetize their content. Headquartered in San Mateo, with offices in New York, London, and Beijing, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.


The Demand Operations Associate will be accountable for delivering operational support services to those entities buying media via FreeWheel's North America Markets business, which enables the most premium video publishers such as TV Programmers, MVPDs, and major digital media publishers to monetize their content programmatically at scale. The role will interface with the operational and trading teams at marketers, agencies, agency trading desks, and DSPs to ensure that campaigns running on media in FreeWheel's Market business are delivering successfully.

Core Responsibilities:

Ensure the trafficking and set up of RTB campaigns: Deal IDs, managed IO/spot buys, CPV campaigns

Troubleshoot buyer's technical questions and KPI targets (CTR, VTR )

Monitor delivery and performance (suggest additional sites, add data or filters/targeting)

Understand client bidding behavior and orientate sales team to drive more revenue

Debug issues with campaigns and ad creative, manage troubleshooting escalations

Make sure sales administration is maintained: IO archiving, reporting discrepancies for invoicing

Attend customer meetings (Pre-sales & quarterly business review support)

Build educational materials for internal and external use


1-2 years in a digital media ad operations at an SSP, DSP, Agency Trading Desk, Agency or Ad Network

Experience working with programmatic video strongly preferred

Understanding of the programmatic advertising ecosystem, including transaction models

Strong analytical, communication, and organizational skills

Ability to be client-facing with strong desire and commitment to deliver results for clients

Eagerness to work in an entrepreneurial and rapidly evolving team environment

Comcast is an EOE/Veterans/Disabled/LGBT employer