MediaMath Ad Operations Analyst in New York, New York

MediaMath is a global technology company that's leading the movement to revolutionize traditional marketing and empowering marketers to unleash the power of goal-based marketing at scale, transparently across the enterprise. Our platform - TerminalOne Marketing Operating System - handles billions of transactions every hour and hundreds of millions of internet users every day, which means every solution must be built to scale. Our breakthroughs create new marketplaces and solve long-standing problems in an industry that is constantly evolving. Our engineers are building the leading technology platform to power the new digital marketing ecosystem, and we are looking for driven, curious innovators to join our team.MediaMath is a global technology company that's leading the movement to revolutionize traditional marketing and empowering marketers to unleash the power of goal-based marketing at scale, transparently across the enterprise. Our platform - TerminalOne Marketing Operating System - handles billions of transactions every hour and hundreds of millions of internet users every day, which means every solution must be built to scale. Our breakthroughs create new marketplaces and solve long-standing problems in an industry that is constantly evolving. Our engineers are building the leading technology platform to power the new digital marketing ecosystem, and we are looking for driven, curious innovators to join our team.

Advertising Operations & Support is involved in the execution and implementation of some of the most exciting and innovative ad tech products MediaMath has to offer. This team will be the operational and technical experts of the organization and will not only work closely with internal teams to help create a streamlined process to ensure that clients are given the infrastructure for campaign success, but will also have a central focus on improving processes and tools, continuously driving efficiencies to deliver first class customer satisfaction. In addition, will be responsible for standardizing and training clients on trafficking procedures as well as troubleshooting and escalating support and product responsibilities

  • Being subject matter expert on TerminalOne and other platforms provided internally and externally, reinforcing best practices for campaign setup, troubleshooting, and issue resolution

  • First line of defense for platform, MediaMath products and campaign issues that users may be experiencing

  • Actively manage and resolve level 1 support cases in accordance with MediaMath SLAs

  • Troubleshooting and answering all technical questions in a timely matter while providing first class customer satisfaction

  • Support the ongoing setup and maintenance of online advertising campaigns - including but not limited to:

  • Pixel and segment creation & QA

  • Creative trafficking & QA

  • 3rd party tag and tracker setup & QA

  • Campaign launch & management

  • Campaign setup QA & troubleshooting

  • Participate in the development of processes and mechanisms to proactively QA and monitor campaigns to minimize campaign outages, discrepancies, and other issues

  • Work with internal teams to identify and develop solutions that automate and improve internal and client trafficking operations

  • Involved in the activation and support of MediaMath product offerings

  • Working with product owners on improving and providing quick resolution to product issues

  • Providing clients and users with proper documentation when required

  • Ad hoc querying of relevant databases

This is not an exhaustive list of responsibilities. As part of our global technology team, you may be required to be work off-hours or be on-call on a rotating basis. Other duties may be assigned, as needed. MediaMath retains the right to change job duties at any time.

  • Bachelor’s Degree - quantitative studies preferred (e.g., math, physical sciences, computer science, economics, statistics, etc.)

  • Minimum 1-3 years of hands on experience with online advertising technology and systems (TerminalOne, DoubleClick, Atlas, FBM, Sizmek, Flashtalking, etc.)

  • Minimum 1-3 years of experience managing complexities such as online advertising campaign setup, QA, troubleshooting, and resolution

  • Strong troubleshooting and problem solving skills

  • Understanding of RTB, DSP, DMP, and dynamic ad serving fundamentals

  • Experience with HTML, Python, SQL Scripting and/or JavaScript is preferred

  • Experience with web debugging tools (Firebug, HTTPFox, Fiddler, Chrome Dev Console, etc.)

  • Understanding of client-side web technologies (JavaScript, jQuery, HTML, CSS)

  • Personable, solutions oriented, creative thinker

  • Comfortable working in a fast-paced, fun, and entrepreneurial environment

  • Strong written and verbal communication skills

  • Strong attention to detail and extremely well-organized

  • Able to deliver against multiple simultaneous tasks with excellence

  • Able to work well with team

How do we reward our outstanding Mathletes? We start with company equity, comprehensive medical, dental, vision, short term and long term disability and life insurance, open paid time off, free on-site chair massages and our 401(k) and 401(k) matching. We then serve-up flexible spending accounts, bagel Fridays, free snacks and sodas, and the latest and greatest technology you need to do your job (including cellphone bill allowance). And the cherry on top? Regular happy hours and events; including Potlucks, Trivia Nights, and pick-up basketball, to name a few.

MediaMath employees can expect to work in an environment governed by Math Values: Obsess About Outcomes; Innovate to Scale; Win/Win Wins; Make Decisions, Take Responsibility.

#LI-NJ1

External Company URL: www.mediamath.com