Federal Reserve Bank Operations Support Analyst - Service Management - Technology Group in New York City, New York

  • Job Description: *


  • The Support Analyst role will be responsible to contribute various tasks within Operational Risk Management, Business Continuity, including Bank Business Resumption Test, coordination of Service Management internal audits, annual and tri-annual SAFR compliance activities, application and system vulnerabilities management and compliance activities, project estimation, coordination and tracking, and records retention and management tasks. The role of the Operational Support Analyst will also require very close interaction with SOS Team Manager, SM Leadership Team, TG Governance, National IT service providers and various FRBNY Business Areas. ** *


  • Responsibilities: *

    * * Manage Operation Risks, which includes identification, analysis, submission and tracking to closure ** *

    * * Coordinate semi-annual BRT activities on behalf of Service Management, which includes activity planning, SMEs and BCO coordination, BRT participation and after-action review/resolution management. ** *

    * * Coordinate Internal Audits, which includes, planning, coordination with entire Service Management Group, close interaction with Bank’s Audit Group, drive audit inputs/outputs, monitor and promote SM compliance to Bank policies. ** *

    * * Conduct various SAFR engagements and programs, which will require close collaboration with ISNY, NIRT and SM SMEs / Leadership Team. ** *

    * * Communicate and represent SOS Team across the function on any activities, actions and/or initiatives. ** *

    * * Manage identified system and application vulnerabilities identified by ISNY and NIRT; coordinate SM SMEs and Management to bring systems into compliance. ** *

    * * Conduct Record Management tasks to ensure SM function’s compliance with Bank’s RM policy and procedure. Act as the Demand Management Liaison for project estimation and tracking. ** *

    * * Conduct periodic access control reviews and prepare recertification report for Officer approval. ** *

    * * Manage internal and external projects; estimate, analyze and monitor project labor for Service Management. ** *

    * * Identify process improvement opportunities and convey them for management assessment. ** *

    * * Provide support coverage for all other SOS Team members. ** *

  • Requirements: *

    • Bachelor’s degree in Computer Science or a related discipline, ITIL Certification is a plus**

    • Ability to communicate at all levels, with a strong emphasis on clear and concise business writing and the ability to convert technical matters into business understandable language**

    • Excellent communication skills, analytical ability, judgment, and the ability to work effectively with client and IT management and technical staff**

    • Detail oriented, with a focus to follow through on all requests**

    • Self-starter, ability to work independently without extensive supervisory oversight to complete tasks at hand**

    • Strong understanding of technologies deployed by the Bank**

    • Working knowledge of Bank’s Security Policies**

    • Understanding of ITIL best practices; ability to achieve ITIL V3 Foundation Certification**

    • Solid understanding of Bank’s Business Continuity policy**

      • Solid understanding in Risk Management principals *
    • Solid understand of Bank’s Internal Audit policies**

      • Strong skills in project management *

    /The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service./

Organization: *Federal Reserve Bank of New York

Title: Operations Support Analyst - Service Management - Technology Group

Location: NY-New York City

Requisition ID: 251100