KONE, Inc Operations Coordinator - Installation in New York City, New York

Operations Coordinator - Installation

Job ID: 33042

Country: United States

Region: Eastern United States

City: New York City, NY

Job Posting Category: Clerical/Admin.

Employment Type: Full-time

About us

KONE Americas is part of KONE, one of the global leaders in the elevator and escalator industry. KONE provides its customers with industry-leading elevators, escalators, doors and innovative solutions for maintenance and modernization to deliver the best People Flow™ experience.

KONE Inc. is an Equal Opportunity Employer. KONE does not discriminate in hiring or any other personnel action due to a persons’s race, sex, ethnicity, national origin, marital status, disability, age, religion or veteran status.

In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with KONE, please e-mail humanresources@kone.com. Only those needing assistance due to a disability should utilize this email address. All other applicants are required to apply to the website www.KONE.com/jobs.

We are looking for

Coordinates activities of designated area projects to ensure that goals are accomplished consistent with targets, project plan and budget. Responsible for performing necessary functions relative to the coordination and support of Installation and/or Service Supervisors. Work in accordance with policies to ensure compliance with corporate objectives and proper installation/service coordination. Responsibilities also include support tasks directly related to facilitating the deployment and monitoring of field labor and materials necessary to meet contractual service and repair obligations.

Essential Functions:

  1. Coordinates activities of area project management to ensure that goals and objectives of installation and/or service are accomplished within prescribed time frame and funding parameters.

  2. Executes corporate objectives/initiatives (i.e. Safety, Quality, etc).

  3. Develops and fosters communication within and between Business Development and Service Operations, including effective problem resolution.

  4. Responsible for creating an environment of customer satisfaction.

Additional Responsibilities:

  1. Performs technical review of the project using specifications, building plans, estimates, and any other related details of the order.

  2. Facilitate communication between Sales and Installation and/or Service personnel.

  3. Coordinates the distribution of elevator/escalator mechanical layouts using information from building plans, the contract abstract, and technical review answers.

  4. Coordinates the approval process with the branch Installation and or Service Superintendent.

  5. Generate, distribute, track and execute change orders for scope changes and Purchase Orders.

  6. Works closely with factory to obtain accurate information regarding all shipments and due dates to the job sites.

Skills, Education and Experience

Skills, Education and Experience:


Associates Degree (AA) from Two-year college or university


4+ years experience in installation/operations job function.

Specific Knowledge, Skills & Behaviors:

  1. Comprehensive understanding of processes, procedures, policies, and contracts/product offerings.

  2. Working knowledge of project management principles and practices, elevator and escalator installation practices and techniques, and construction industry standard practices.

  3. Familiar with the laws and regulations regarding safety and environmental governmental regulations.

  4. Willing and able to travel with occasional extended over night stay. Valid driver’s license and frequent day travel required within Branch office jurisdictional area.

  5. Good leadership, management, organizational, written, verbal communication, and customer skills.

  6. Ability to read, analyzes, and interprets general business and technical procedures or governmental regulations.

  7. Ability to write reports, business correspondence, and procedures.

  8. Ability to read construction drawings, layouts and electrical, hydraulic schematics.

  9. Ability to effectively present business information and respond to questions from groups of managers, clients, customer, and the general public.

  10. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of place and solid geometry and trigonometry.

  11. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

We offer

As you will be at the core of KONE - an everyday hero who makes people's lives easier - we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Ranked by Forbes as one of the most innovative companies in the world, KONE has been committed to understanding the needs of its customers for the past century, providing industry-leading elevators, escalators and automatic building doors as well as innovative solutions for modernization and maintenance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.