Industrious Operations Associate - Nashville in Nashville, Tennessee
About the Company:
Industrious is reinventing how people work by creating elegant, welcoming office spaces that make people proud and excited to come to work. Private glass-walled offices, beautiful common areas, and amazing hospitality have made Industrious the country’s leading premium co-working business. We have a seasoned leadership team and have raised over $75 million from world-class investors.
2017 is an inflection point for Industrious, growing from 12 to more than 30 locations, tripling our team size, exploring new business lines to better serve our members, and raising additional funding to fuel this exciting growth. All of this is driven by our amazing team. Here’s a quote from our most recent team survey: “I've never worked with a team of such smart, engaged, kind, empathetic people before. I am always proud and excited to work with our team and to help my teammates grow. Industrious' culture is welcoming, encouraging, and fun, making me feel appreciated as an employee and part of a tight-knit team.”
About the Role:
We are seeking an Operations Associate to join our team in Nashville, creating an incredible work experience for our members. This position will be full-time with benefits. We’re looking for someone who’s proactive, creative, personable, and reliable with relevant experience, flexibility, and enthusiasm about joining a growing startup.
Assist the Community Manager in providing excellent customer service: assist members in a friendly & professional manner, man the front desk, greet visitors, and receive deliveries
Uphold hospitality standards to ensure seamless day-to-day operations: brew coffee; set-up breakfast; stock the cafe, conference room, and restroom amenities; distribute mail; maintain clean & tidy common areas; run & empty dishwasher
Order & restock a high-volume of supplies: order groceries and office supplies in a timely manner; maintain clean and organized supply closets
Oversee accounts payable: process weekly vendor invoices; follow up on payment inquiries
Onboard new members: activate and distribute keys and welcome bags; answer new member questions
Manage rotating community art program: find and recruit new artists; schedule installation & de-installation; assist with installation as necessary
Assist Community manager with planning professional, social, and educational events for members
Contribute to local marketing efforts to drive applications, including flyering, outreach to influencers, planning for external events, and development of email campaigns
Document and escalate maintenance and facilities issues
Manage the office independently if Community Manager is out of office
Complete other errands and tasks around the office as needed
Lead walk-in tours for prospective members; coordinate with Community Manager on strategies to complete office sales.
Participate in national projects to improve Industrious processes around operations and hospitality.
Hospitality or customer service experience highly preferred
Personable & approachable with a strong customer service orientation
Strong organizational skills
Comfortable working in a fast-paced and dynamic environment; detail-oriented, strong multi-tasker
Able to proactively own & execute designated tasks independently, with high level of comfort asking for help when needed
Basic computer proficiency preferred (Google Drive, Excel, Gmail, and basic printer troubleshooting)
Daily breakfast and snacks
Health care, including vision and dental
Smart casual dress code
Industrious in the News:
The Industrious Formula for Productive CoWorking Spaces
Industrious, a not-so-typical coworking space, scores $37 million Series B
Industrious co-working space startup lands $37 million Series B