Johnson Controls Customer Business Manager - Operations & Maintenance in N Charleston, South Carolina
O&M CUSTOMER BUSINESS MANAGER
RESPONSIBILITY LEVEL: Business manager responsible for profitability objectives including contract execution of high tech O&M business with multiple Support Services. Leads facility staff on individual contracts or a group of smaller contracts typically up to $5.0M in size. Meets contractual obligations and customer satisfaction objectives. Participates in contract renewal efforts. Analyzes facility management business to identify & communicate to the business, potential cost reduction opportunities and additional Facility Management offerings.
PRINCIPAL DUTIES: Under general direction, meets the profitability objectives and DSO performance of the account plan established for the contract. Analyzes facility management, real estate and project services to identify & communicate to the business, potential cost reduction opportunities and additional operational enhancements. Develops account expansion plans and pull-through of additional JCI offerings leveraging purchasing, supplier programs and System Products offerings. Partners with JCI sales and ops management teams. Participates in contract renewal efforts and promotes expansion of contract scope. Leads the operational team to provide the service offerings to assigned account(s) for the purpose of delivering optimized workplace environments, and manages the real estate/facility management budgets for customer. Responsible for meeting customer and employee satisfaction objectives and ensuring account staff meet procedural requirements for compliance with business delivery, quality, safety, human resources and health standards. Develops and maintains close working relationships with customers, and communicates and promotes company-wide offerings and expertise, to deliver a single seamless service to clients.
BS Degree or equivalent. Minimum 5 years HVAC/ Facilities Experience Demonstrated leadership ability and excellent communication and interpersonal skills. Communicates effectively with customers. Progressive knowledge of facility management & business services. Operational knowledge of other disciplines, i.e. engineering, sales, and manufacturing, to communicate/integrate within those areas
Job: *Facilities & Corporate Real Estate Management
Organization: *Bldg Technologies & Solutions
Title: Customer Business Manager - Operations & Maintenance
Location: SC-N Charleston
Requisition ID: WD30038616278