SAP Principal Operations Business Partner for EMEA and MEE, SAP Hybris Customer Success & Services Job in Munich, Germany
Requisition ID: 149014
Work Area: Software-Design and Development
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
SAP’s vision is to help the world run better and improve people’s lives.
As the cloud company powered by SAP HANA®, SAP is a market leader in enterprise application software, helping companies of all sizes and industries run better. SAP empowers people and organizations to work together more efficiently and use business insight more effectively. SAP applications and services enable our customers to operate profitably, adapt continuously, and grow sustainably.
At SAP, we believe in the power of collaboration and empower our employees to perform at their best in an environment that encourages free and open expression of ideas. You’ll work alongside creative thinkers who share your interests, while turning big ideas into reality for our customers. With innovative job training, mentors to help you grow, and the flexibility to balance your work and personal life, you’ll be able to get more out of your career. It’s no wonder that some of the sharpest minds from around the world are working for a company that is consistently recognized as a global top employer.
Now it’s your turn to take the next step and help make the world Run Simple.
PURPOSE AND OBJECTIVES
The SAP Hybris Customer Success & Services is a new department comprising the SAP Hybris Customer Success & Renewals and the SAP Hybris Expert Services teams.
The mandate of the organization is to drive customer success through world class customer management and service delivery.
This position is for the Operations department of the team, to support execution excellence for the SAP Hybris Customer Management and SAP Hybris Expert in EMEA and MEE.
The person in the role will support the business in reaching their KPIs, which include, but are not limited to, top line and bottom line, renewals and utilization targets.
The person in the role will be in charge of ensuring that all end to end processes are in place for the business to be able to run smoothly.
EXPECTATIONS AND TASKS
The main tasks for the role are listed below, but are not limited to them:
Work closely with the SAP Hybris Customer Success and Expert team leaders in EMEA and MEE to support their execution in order to reach their KPIs
Organize and support the teams’ QBRs, providing data and recommendations on how to improve KPI achievement
Work with the teams’ leaders to identify and implement best practices leading to execution excellence and KPI achievement
Work with the team leaders in order to identify which end to end processes should be created, modified or removed in orde to foster execution excellence
Support the team leaders with day to day tasks, such as budget and headcount tracking, KPI reporting and so on
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- University degree in business management, finance, economics or comparable education or job experience
Solid knowledge of Excel is mandatory
Financial and budgeting skills are mandatory
Excellent communication and persuasion skills up to VP and C-level
Excellent (verbal and written) English knowledge
Previous experience in Operations
An MBA or comparable education
A thorough understanding of Services and Customer Success processes at SAP
knowledge of other European languages
Advanced Powerpoint skills
At least 12-15 years of total work experience and at least 5 years of experience in a similar function
Previous work experience in Operations in DBS or GCO is an advantage
Munich, Germany OR
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical, sensory and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us at Careers.Germany@sap.com . Requests for reasonable accommodation will be considered on a case-by-case basis.