Citi TTS - NAM Operations - Assistant Manager in Mumbai, India

  • Primary Location: India,Maharashtra,Mumbai

  • Education: Bachelor's Degree

  • Job Function: Operations

  • Schedule: Full-time

  • Shift: Night Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17041974


We are looking for an individual who is ready to work in a challenging and competitive environment. Someone who has the knowledge of trade concepts and can attend to authorization of Bills and Trade Payments presented under Documentary Letters of credit, Standbys, Bank to Bank Reimbursements and Payments. Candidate should be open to work in a dynamic environment wherein individual skills combine with team’s performance to determine the success of the unit and should be open to work in any shifts. The profile also requires the individual to handle a team of 5-8 members.

Essential Functions and Responsibilities:

  • To handle a team of 5-8 members

  • Authorizing transactions relating to Trade Services and Finance

  • Review, analysis and implementation of control measures to prevent, financial, reputational and operational risks

  • Monitor various queues for incoming transactions and ensure they are actioned promptly as per SLA

  • Ensuring Nostro, Suspense, Inter-Branch and other related accounts are in order

  • Ensuring internal recon activities are performed on a timely manner

  • Able to understand, comprehend and deliver customer requirement effectively and promptly

  • Handle customer/bank queries pertaining to all trade products via SWIFT

  • Ensuring the compliance of txns to the US regulations policies and procedures

  • Liaising with internal teams to effectively deliver customer requirement

  • Building cordial relationships with all stakeholders

  • Identify process gaps and work on building controls

  • Preparation of daily/weekly/monthly reports are provided as per the requirement

Risk and Control:

  • Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

  • Assist unit for audit preparation and necessary actions for clean audit results

Migration and Project Management:

  • Support/ participate in new/ongoing projects/migrations and ensure smooth cut over with minimized risks – internal and external

  • Assist in developing and maintaining training database, training materials, and trackers for the migration

  • Support training for new staffs. Ensure training and parallel run are well planned and executed without impact on delivery

  • Participate in cross functional projects at unit level

Revenue and Cost Management:

  • Give suggestions or participate in process improvements and cost improvement initiatives.

Team Management:

  • Ensure the team provides the best productivity to meet SLA targets

  • Motivate the team towards the business objective

  • Maintain team’s performance metrics to track defects, productivity

  • This is a night shift role



  • Bachelor Degree (commerce/science stream preferred)

  • Master Degree (preferably Finance)


  • Bachelor's Degree : Min 6+ years in Trade Finance out of which minimum 3-4 years of experience in team handling / managing

  • Master's Degree (preferably Finance): 4+ years of experience (Trade Operations/ Services)



  • Expresses oneself clearly and concisely in conversations and interactions. Relates well to people at all levels and builds appropriate rapport with all

  • Ability to inspire self and others towards establishing & achieving group goals by providing a clear vision, positive attitude towards work & fostering a healthy team spirit

  • Ability to work effectively under pressure and complete the assigned task

  • Seeks out and willingly undertakes new challenges, responsibilities / assignments

  • Sets Goals, timelines, actions plans to meet objectives based on priorities

  • Excellent communication skills in English - both written & oral

  • Team management ability

  • Strong problem solving and/or analytical skills

  • Ready to work in any shifts / time zones

  • Leadership and Decision making capabilities

  • Change Management


  • Strong knowledge of Trade Payments

  • Should have strong knowledge of various Trade Finance Product

  • Fair knowledge around International rules for handling Letters of Credit

  • UCP600

  • ISBP

  • ISP98

  • URR725

  • Incoterms

  • Fair knowledge of International Trade Compliance

  • CDCS (Certified Documentary Credit Specialist)

  • Proficient in MS-Office (excel, word, power point)

  • Knowledge of Accounting & Reconciliation

  • Knowledge of Swift Payments