NJ Employer AVP, Call Center Operations - Finance & Analytics in Moorestown, New Jersey

Freedom MortgageFreedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767Equal Opportunity Employer- Minorities/Females/Disabled/VeteransJob ID: 708Location: Moorestown, NJFunctional Area: Call CenterDepartment:Ops: AdminEmployment Type:Full TimeRelocation Provided: NoSummary:Reporting to the EVP of Call Center Operations, a successful candidate will be able to work collaboratively with others in the Operations Call Center organization to develop new strategies while providing an analysis of KPI's to assess effectiveness, identifying areas for improvement and highlighting successful areas. Essential Job Functions: * Plays a key role in educating the business on reporting and analytics solutions, evaluates the proposed solutions with the business partner for acceptance.* Identifies business process improvements through data analysis, interviews, and observation.* Highly organized, self-motivated, customer oriented and able to work independently as well as within a team and with internal business and technology partners.* Excellent soft skills such as oral and written communications, ability to gain credibility with others, works effectively on a team, and multitasking multiple projects at a time.* Demonstrates detailed, in-depth and expert knowledge of the assigned business processes* Assists with technical project management activities as appropriate Education/ExperienceBachelor's Degree5+ years of experience in Financial Services, Mortgage Banking preferred2+ years of experience managing analytical/technical teams PI98977828Apply Here: http://www.Click2apply.net/pmxw9qq6mjf5zrg9