SAP SAP Hybris Canada- Contact Center Cloud Operations Engineer Job in Montreal, Canada
Requisition ID: 154619
Work Area: Information Technology
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSE AND OBJECTIVES
SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. Our mandate is to invent, design, build and deliver innovative world-class products that are highly consumable on our HANA-based platform and delivered into the public cloud.
Our team works within CEC with a focus on SAP Contact Center development. SAP Contact Center is an all-software and Voice over IP (VoIP) based, multichannel contact center suite which helps to provide responsive, consistent and complete customer care and increase the productivity of customer’s contact center operations.
SAP Contact Center is offered to customers as cloud service run by the SAP CCtr Production team. We are looking for additional resources to the team that are diligent and understand the importance of service quality and customer needs. You’ll work in an ambitious and highly efficient team. Several technologies and system environments are part of your work, and collaboration with other groups is beneficial.
You’ll be part of the production team in the role of SAP Contact Center Cloud operations engineer and you’ll be exposed also to tasks related to specification, quality, testing and documentation.
Microsoft Windows Server knowledge (e.g. AD, DNS, IIS, CA, DFS, WSUS, GPO)
Knowledge about IP-networks (Design, implementation and maintenance)
Clear and effective written and verbal communication skills in English
Constructive and open style of communication as a team player
Proactive and capable of working independently as well as part of a team
Flexibility and ability to adapt quickly to new tasks/challenges
Ability to travel
B.Sc. in Computer Science or related engineering field or similar skills acquired through experience. We also appreciate knowledge and experience in the following
Data security and high availability.
Tools for configuring, maintaining, and monitoring secure and highly utilized production environments.
Automatic provisioning tools
VoIP technology and protocols like SIP
SQL and Microsoft SQL Server
Amazon Cloud Services
EXPECTATIONS AND TASKS
The role requires:
Provisioning SAP Contact Center tenants in the cloud platform
Supporting customer onboarding to SAP Contact Center tenants
Monitoring service health
Maintaining production environment
Analyzing and responding to customer incidents and service requests
Ability to understand system wide functionality and concepts
Accountability, delivery of the assigned tasks on time, ensuring high quality and high performance
Work in an Agile development environment which requires the individual to be self-driven, take decisions independently and be flexible in order to cater to demand
- Minimum 2 years experience in operating system administration, capacity and performance monitoring and supporting production platforms.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ). Requests for reasonable accommodation will be considered on a case-by-case basis.