Radisson BLU MOA Telephone Operator in Minneapolis, Minnesota
Position Description Handles incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel's standard operating procedures Provides clear and concise communication while assisting guests with their questions or needs Anticipates guests needs while providing recommendations of the hotel and local attractions Assists guests with changes in their room or restaurant reservation Delivers guest welcome calls upon check-in Responsible for clear and accurate radio communications with departments of the hotel Communicates with housekeeping regarding room availability and guest requests Input and access data in Opera, Open Table, Micros, Runtriz and Quore Assists with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance Accurately log incoming guest packages Maintains discretion and confidentiality of all calls, guest room and fax numbers Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests REQUIREMENTS: Must be available to work a flexible schedule to include weekends & holidays Minimum of one year hospitality experience in customer service Experience in a call center environment preferred Experience using and navigating various computer systems Strong verbal and interpersonal skills Must possess strong multitasking skills Works well independently or as part of a team Strong attention to detail Commitment to exceptional guest service A positive attitude Adheres to the policies and procedures of the hotel Brand Radisson Blu Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.