Willis Towers Watson Operations Specialist - Minneapolis in Minneapolis, Minnesota

Operations Specialist - Minneapolis in Minneapolis, MN at Willis Towers Watson

Date Posted: 8/10/2017

Job Snapshot

  • Employee Type: Full-Time

  • Location: Minneapolis, MN

  • Experience: Not Specified

  • Date Posted: 8/10/2017

Job Description

Job Title: Operations Specialist

Location: Minneapolis , MN

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

Investment, Risk and Reinsurance

Our sophisticated approach to risk helps clients free up capital. We work in close concert with investors, reinsurers, and insurers to manage the equation between risk and return. Blending advanced analytics with deep institutional knowledge, we reveal new opportunities to maximize performance.

Investment, Risk and Reinsurance

The Role

Your opportunity

As a lean, entrepreneurial company in a niche industry, Willis Re offers career opportunity and growth to qualified applicants. The position of Operations Specialist encompasses a wide range of responsibilities supporting our Sales & Broking, Contracts, Client Services, and Operational Improvement activities. The Operations Specialist will be primarily responsible for reinsurance placement processing, reinsurance contract preparation support and administration, and advancing operational improvements at the direction of the Operations Director. In this role, the Operations Specialist will develop and maintain strong internal customer relationships for all assigned accounts to ensure client satisfaction and compliance with Willis Re’s service delivery requirements and successful implementation of operational improvements. This position requires direct interaction with Brokers, Client Service Advocates, Account Controllers, Premium Technicians, Regional Operation Analysts, and Operational Improvement Leaders and various other departments within Willis Re.

Essential Duties and Responsibilities:

As an Operations Specialist, your responsibilities will include the following;

  • Providing support to Brokers, Client Service Advocates, Account Controllers, Premium Technicians, and Regional Operation Analysts during the placement process to ensure timeliness and the highest quality of service

  • Enabling accurate revenue recognition and accounting by ensuring placed programs are properly documented and recorded within Willis Re’s client servicing system(s), including deal structure and participating markets (in accordance with final signed lines).

  • Processing endorsements through the client service platform and communicating the endorsement requirements to Client Service Advocates and other stakeholders as necessary.

  • Ensuring placement accuracy, including adhering to Quality Assurance requirements validating accuracy of systems entries.

  • Communicating new and renewal status to key stakeholders, including but not limited to Client Service Advocates, Premium Technicians, Regional Operations Analysts, and Brokers.

  • Partnering with Brokers, Client Service Advocates, and Operations associates to maintain Client and reinsurer entity information, including working with validation team to obtain information required for any necessary approvals to support placement processing

  • Consulting with Client Service Advocates and Brokers to ensure system entries properly reflect the program structure and all essential data and information is obtained for efficient processing and servicing

  • Supporting and monitoring all related Management Information reports, including the accurate provision / entry of data and maintenance of diary systems

  • Supporting Operational Improvement projects by working with Operational Improvement Leaders, stakeholders, and associates across Willis Re as requested

  • Adhere to standard internal policies and procedures, and other internal/ external compliance requirements.

  • Other duties may be assigned to meet business need.

Supervisory Responsibilities:

  • This position has no supervisory responsibilities.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma required; degree from a two-year or four-year college or university preferred; or minimum of three years of related experience and/or training; or equivalent combination of education and experience. Reinsurance background preferred, but not required. Experience with client servicing platforms, including Eclipse, and proficiency with Microsoft Office products preferred, but not required.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra.

Reasoning Ability

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables. Ability to read, analyze, and interpret common legal documents, financial reports, and performance metrics.

Technical Skills

Proficient in the use of Microsoft Office Products: Excel, Word, Outlook and Power Point. Able to learn and work with any corporate proprietary software tools including client servicing platforms. Strives to continuously build knowledge and skills; shares expertise with others.

Customer Service

Responds promptly to customer needs; solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments.

Interpersonal Skills

Develop and maintain strong internal relationships as well as the ability to deal effectively with difficult or sensitive situations. Able to work well across cultures in engaging with associates in our Centers of Excellence (U.S., U.K. and India).

Oral Communication

Speaks clearly; listens and gets clarification; responds well to questions.

Written Communication

Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.


Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.

Quality Management

Ability to follow process and procedures; looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.


Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Organizational Support

Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.


High degree of self-discipline and motivation. Able to work independently with minimal supervision and as part of a team.


Prioritizes and plans work activities; uses time efficiently; demonstrates sense of urgency, detail-oriented.


Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.


Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; Monitors own work to ensure quality.


Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: .

At Willis Towers Watson, we are committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need a reasonable accommodation to access the information provided on this web site, please contact the office where the position is located for further assistance. If you need an accommodation to interview for a position or at any stage of the recruiting process, please contact your recruiter.

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. Our continued success depends greatly on our ability to fully and effectively employ qualified persons, regardless of race, color, religion, marital status, sexual orientation, age, disability, veteran status, military status, ancestry, gender, gender identity or expression, or any other characteristic protected by applicable human rights or equal opportunity legislation.

We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.