FIRST TRANSIT INC Operations Manager in Minneapolis, Minnesota
Full-Time Operations Manager Spring Street Location SHIFT: Monday Friday 8:45 18:45 Partial duties Coordinate with shop on vehicle assignments Coordinate with dispatch to fill open shifts Oversee driver check-in process to insure route coverage Communicate with driver while on route, document check point times on log. Ensure that all routes are properly staffed. Monitor computer information systems to verify on-time route operations. Provide updates to drivers via radio regarding traffic or other situations that could adversely affect route timeliness or completion. Provide reservations and dispatch support of Plymouth dial a ride Maintain all dispatch logs and required documentation as directed. Respond to driver's requests for assistance, mechanical problems contacting other service providers or law enforcement agencies when necessary. Requirements Ability to work with a variety of people Proven dependability and attention to customer service. Ability to work independently. Knowledge of Twin Cities Metropolitan Area. CDL with air brake and passenger endorsements preferred, good driving record. Excellent written and verbal communication skills. Proven organizational skills with the ability to balance multiple tasks. Willingness to drive a route when necessary. Proven organizational skills and the ability to balance multiple tasks. Must be computer literate and have a strong working knowledge of Microsoft Office. Preferred qualifications At least 2-3 years experience in the public transit industry. Prior Supervisory Experience Knowledge of ADA procedures Knowledge of the geography and roadways of the twin cities area. Strong customer service skills. Prior experience with telephone based customer service. First Transit is an Equal Opportunity Employer.