ShoreTel Development Operations Engineer in Milwaukee, Wisconsin

Our dynamic engineering team in Milwaukee is looking for a talented and passionate Development Operations Engineer, which will be working alongside our existing operations teams, and your primary function will be to enable DevOps support for our products by writing automation specs, procedures and tools in order to move us to a fully automated environment. There is also an internal element to the role involving the evangelization of application development teams and driving improvement in the way we service our platform through automation and repeatability.

To enable the successful interaction with developers around their applications and environments, you will have a full understanding of our full product portfolio and be able to enable best practices which will be shared across the team.

Secondary functions will be to provide training on your specs and configuration management best practices to other engineers. Must work well within a team environment, and have strong documentation skills.

Experience operating in a distributed, highly available, multi-tenancy environment. You should have solid knowledge of Linux Systems with an innate ability to troubleshoot issues in a complex, multi-tier architecture. We are looking for an individual that wants to be part of our infrastructure/development process and able to provide input on the future execution of environments with a strong emphasis on security, scalability and resiliency.

Follow link to hear more about ShoreTel from our CEO, Don Joos:


  • Ability to use a wide variety of open source technologies and tools
  • Ability to code and script
  • Experience with systems and IT operations
  • Comfort with frequent, incremental code testing and deployment
  • Strong grasp of automation tools
  • Data management skills
  • A strong focus on business outcomes
  • Comfort with collaboration, open communication and reaching across functional border


  • Excellent communication skills both oral and written
  • Solid Systems Engineering and Operations experience
  • Excellent system-level design ability
  • Solid knowledge of Linux systems
  • Familiarity with data transfer protocols (http(s), REST, SOAP, thrift, etc.)
  • Scripting/development expertise with Ruby, Python, Perl / Shell
  • Core IP services (DNS, DHCP, LDAP, NTP)
  • Advanced experience with storage subsystem technologies
  • Understanding of distributed file systems
  • Experience with one or more of:
  • Private Cloud virtualization (OpenStack, VMware)
  • Public Cloud virtualization (AWS, RackSpace, etc.)
  • Standard web platforms (PostgreSQL, NGINX, HAProxy)
  • Networking (L2/L3)
  • Configuration Management Systems (Chef, Puppet, CFEngine, etc.)
  • Network monitoring systems (Nagios, Zabbix, Zenoss, Sensu, etc.)
  • Prior experience in an internet-facing technical operations role with SLA obligations
  • Ability to successfully work with Cloud systems (Rackspace, EC2)
  • Strong scripting ability in Lua, Perl and/or Python

Additional desired skills:

  • Experience with open source VoIP platforms (asterisk, FreeSWITCH)
  • Understanding of any of the following technologies:
  • Ceph
  • Docker, or any other container technology
  • Mesos
  • Kafka
  • Understanding of message queuing systems and protocols
  • Understanding of Column Family Datastore (Cassandra, Hbase)
  • Security compliance history
  • A mechanical keyboard


  • Bachelor’s degree in related technology discipline or equivalent
  • 3-5 years experience in complex cloud environment

ShoreTel (NASDAQ: SHOR) provides businesses worldwide with communications solutions that make interactions simple. From business phone systems, unified communications and contact center solutions to a fully hosted voice and SMS development platform, ShoreTel delivers unmatched flexibility and ease for companies looking to increase productivity and drive innovation. ShoreTel offers solutions in the cloud, onsite or a hybrid of both, giving customers the freedom to choose the best fit for their business needs now and in the future. Headquartered in Sunnyvale, Calif., ShoreTel has offices and partners worldwide. For more information, visit

Location: Milwaukee, WI, United States

Date posted: August 01, 2017

Department: Engineering

Type: Full-Time