Moseley Technical Services Fire Protection Operations Specialist B in Mesa, Arizona

Be a part of the world's largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. If you take pride in your work, want a challenge that inspires your best ideas, and enjoy being part of a winning team, this is the place for you.

We are currently searching for the right talent to fill this opportunity:

Fire Protection Operations Specialist B

(U.S. Citizenship Required*)

Mesa, AZ


  • The GSOC Communications Dispatcher will dispatch all Fire and Security Services, emergency and non-emergency calls utilizing proper dispatch format, and coordinates and monitors responses of Fire and Security Services throughout the Enterprise.

  • The Dispatcher position requires operating assigned radio and related equipment, including radio channels, and maintaining control of channel(s) at all times.

  • The Dispatcher makes proper notifications, documents events with all pertinent information received, and relays messages completely, accurately and in a timely manner.

  • The Dispatcher position is responsible for efficiently monitoring, receiving and processing emergency and non-emergency calls for Boeing Security and Fire Services.

  • The Dispatcher collects and enters the information into the Computer Aided Dispatch (CAD) Program, while maintaining contact with the reporting party to gather additional pertinent information.

  • The Dispatcher then dispatches the appropriate personnel and equipment for action.

  • The Dispatcher must remain calm, showing empathy, conveying reassurance and instilling confidence in the caller that the proper response to their needs will result.

  • The Dispatcher position is a representative of the Company and therefore it is critical that all Customer Service interactions are superior, respectful and professional.

  • Collect and verify relevant information from Boeing employees, members of the public, and public safety agencies to aid in dispatching appropriate resources.

  • Maintain communication with reporting parties and first responders throughout the duration of the event; encouraging all parties to remain calm and providing reassurance that the proper response will result.

  • Operate complex radio, telephone, and computer equipment; reporting malfunctions or outages in a timely manner.

  • Work with other team members in the GSOC to make timely and accurate notifications to Security & Fire Protection leadership.

  • Implement and support GSOC operating procedures and best practices to drive performance goals and objectives.

  • Participate in training and exercises to ensure GSOC team proficiency, compliance; conducting after action reviews to identify lessons learned and best practices.

  • Prior experience working in a collaborative environment such as a global security operations center, public safety dispatch center.

  • Speak the English language coherently and clearly, possessing an excellent vocabulary.

  • Possess strong verbal communications skills, and the ability to effectively write and multi-task.

  • Experience using Microsoft Office Applications (Word, Excel, PowerPoint, Outlook).

  • Able to work as a team member, establish good working relationships and provide superior internal and external customer service.

  • Be available for shift work encompassing 24 hour day, seven-day week; inclusive of days, evenings, nights, weekends, and holidays; and work on a rotational basis

  • Remember numerous details and quickly re-call essential information.

  • Consistently think clearly and respond quickly in a wide variety of emergency situations.

  • Deal effectively with people in a multi-cultural society under extremely stressful situations.

  • Quickly perform multiple time-sensitive tasks in response to visual and sound stimuli with a high degree of accuracy.

  • Be a team player and establish good working relationships; maintain self-control under stressful circumstances.

  • Must be able to complete and possess advanced First Aid, CPR and AED certification (training provided).

  • Must be able to obtain an Emergency Medical Dispatch Certification within one year of hire (training provided).

*U.S. Citizenship is required by law, regulation, executive order, or government contract.

Education and Experience:

High school diploma or GED and typically 1 or more years’ related experience or an equivalent combination of education and experience.

Conditions of Employment:

Applicants selected for employment will be required to pass a pre-employment drug screening and background investigation which may include education, criminal and work history verifications.

About Our Company:

Moseley Technical Services, Inc. is dedicated to providing our clients with a high standard of quality products and services. For two decades, our reputation has been built on this dedication and the long-term relationships developed with some of the most prestigious companies in the aerospace and defense industries. These business relationships give you the opportunity to not only find a job, but to find one you can value and enjoy. We will be dedicated to you and to making your career a success.

Accepted applicants will have the opportunity to be eligible for benefits, including medical and supplemental insurance and a 401K. Appreciation and gratitude for employees is a hallmark of organizations with low turnover.

Moseley Technical Services, Inc. is an AA/EEO/Veterans/Disabled Employer.

Join a team that values your experience!

ID: 2017-4455

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