Riggs Ambulance Service Operations Manager - SEMSA / Riggs in Merced, California


Responsible for direct supervision of daily shift operations. Oversee development and communication among all employees. Responsible for employee and labor relations, performance management, and ensuring the appropriate allocation of personnel and resources to meet the demands of the service.


  • Position Deadline - Friday, July 7th

  • Tentative Interview dates - July 17th - July 21st

  • Tenative Position Start August 7th


  • Two or four year degree preferred

  • Minimum of two years experience as a Supervisor

  • Ability to obtain Merced County accreditation

  • Valid California State Paramedic certification

  • Valid ACLS card

  • Valid BTLS/PHTLS card

  • Valid Basic Cardiac Life Support Card (AHA or ARC)

  • Valid PEPP/PALS

  • Valid Advanced Medical Life Support (AMLS)

  • Current Ambulance Driver’s Certificate from the California DMV

  • Current Class “C” California Drivers License

  • Current Medical Certificate issued by the California DMV

  • Not disqualified under the California Penal Code 1203.4 or 1203.4(a).


  • Address issues and questions from the public and refer as necessary.

  • Coordinates vehicle and equipment repairs with fleet mechanic.

  • Issues and documents discipline and reports such to General Manager.

  • Count and complete the daily controlled substance inventory log.

  • Manage and oversee safe, secure, reliable, and cost-effective delivery of daily operations.

  • Act as Unit Hour Production Manager for the System Status Plan.

  • Responsible for deploying and directing field operations personnel and other resources as needed to meet staffing and compliance standards.

  • Provide direct supervision and effective leadership to all field operations personnel in support of the company goals.

  • Assist in the development and coordinate the implementation of field operation policies, standard operating procedures, communication protocols, and training programs. Recommend changes as appropriate.

  • Evaluate individual field personnel performance. Provide individual coaching, mentoring and counseling as required to enhance performance goals and provide feedback and recognize achievements.

  • Develop and apply strategies to facilitate teamwork within the field operations.

  • Responsible for the effective management of employee and labor relations issues, including investigation, documentation and administering disciplinary action as required.


Normal good health; ability to lift and carry up to 100 pounds; visual color discrimination in examining patients and determining by appearance diagnostic signs that require immediate detection and proper action, as well as to distinguish traffic signs and lights; both far and near visual acuity necessary for driving and for examining the patient (correction by lenses permitted). Will need to extricate some patients in a hazardous environment. Works with present considerable hazards, i.e., explosions, anoxic environments, violent patients and potential flight risks.