Facebook Operations Program Manager - DC Connectivity in Menlo Park, California


Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.


The Infrastructure Support & Operations Services (ISOS) team designs, implements and continuously evolves systems and processes to support all aspects of the Data Center Operations function. In order to meet this need, the ISOS team provides Program Management Oversight of critical tools initiatives.

Required Skills:

  1. Work with Stakeholders to identify and document roadmap/vision for all of the lifecycle tools within the evolving DC ecosystem.

  2. Manage all aspects of the program - scoping, success metrics, execution, launch and communication.

  3. Conduct gap analysis on what tools/processes are missing/required to meet the larger objectives.

  4. Identify key metrics/measures that will be used to evaluate success and validate the business impact of the program

  5. Align cross-functional stakeholders on objectives and goals for the program, gather and prioritize requirements.

  6. Define and document the end-to-end business processes used today and identify where and how tooling solutions will aid with streamlining and scaling the process

  7. Work with the various engineering teams to design and develop a scalable solution that meets the goals and objectives

  8. Oversee a scrum-like development process

  9. Oversee testing (functional, non-functional, user-acceptance etc)

  10. Manage expectations of all interested parties – define clear program with key deliverable and milestone dates.

  11. Maintain program status wiki pages and provide frequent program updates

  12. Identify and communicate risks and adjustments to the overall program

  13. Oversee documentation effort with technical writers to ensure key decisions are captured and all necessary documentation for support and troubleshooting are maintained

  14. Document end-to-end business process (workflows) as they are defined throughout the program

  15. Oversee deployment tasks (tactical cut over activities) as well as training for all support teams

  16. Be independent and thorough in examination and analysis, alongside results oriented

Minimum Qualifications:

  1. Bachelor’s degree in MIS, computer science, or related field

  2. 8+ years work experience in Project Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space

  3. Proven project management, inter-personal, and communication skills, with attention to detail

  4. Must have project management experience in building scalable, enterprise tooling initiatives, defining roadmaps and translating strategic initiatives into tactical, objective programs

  5. Experience in collaborating with stakeholders and cross-functional teams

  6. Must be familiar with the scrum methodology

  7. Analytical, problem-solving, negotiation and organizational skills with focus under pressure

  8. Organizational and time management skills

  9. Must be proactive with proven ability to execute on multiple tasks simultaneously

Preferred Qualifications:

  1. Having worked in data center environment

Industry: Internet

Equal Opportunity: As part of our dedication to the diversity of our workforce, Facebook is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com or you may call us at 1+650-308-7837.