Charter Spectrum Spectrum Community Solutions Operations Specialist in Maryland Heights, Missouri
JOB SUMMARYThe Spectrum Community Solutions - Operations Specialist is responsible for the control of all MDU Contracts including, but not limited to, the development, auditing, validation, implementation, management, maintenance, administration and recordation of MDU telecommunications services contracts entered into between Company and residential developers, builders, utility consultants, property owners and management firms throughout the assigned KMA in compliance with Division guidelines.MAJOR DUTIES AND RESPONSIBILITIES - Develop, implement, manage and maintain a formal MDU contracts administration and database program for Right-of-Entry ROE and Bulk agreements. - Manage all contract files and databases to ensure their accuracy and completeness to allow for proper risk analysis. - Preparation of documentation for ROE and Bulk agreements for new and existing properties based on established strategic, financial, legal and operational criteria. - Review and approval of contracts prior to obtaining signature from Company VP GM s in compliance with all Company policies and procedures. - Preparation of various Owner and customer communications related to contracts and services such as proposals, letters and other client correspondence. - Create and administer policy and procedures for termination notices to lost properties and managing conversions of properties to and from bulk services in compliance with required notification requirements. - Responsible for tracking all door fees and revenue sharing obligations, preparing and submitting requests for payment and sending same to owners. Work as a liaison with KMA finance team on Owner payments including tracking, budgeting and forecasting. - Preparation, notarization and recordation of contracts, easements, memorandum and other recordable instruments. Act as a liaison to each county to represent Company to these agencies in a positive, professional and efficient manner. - Responsible for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to the General Manager or other authorized signatory. - Responsible for inputting new and updating existing Bulk rates in billing system, maintaining bulk database and sending bulk rate increase notifications. - Responsible for the timely processing of commission chargebacks on any contracts that are in default per company policy. - Cross functional liaison between KMA and Corporate - Identify best practices, update Contract Administrator manual with best practices and communicate updates to Contract Administrator team. - Create and update an abstract form for each property file that contains key notice and other property information. - Create an abstract form and process for each new contract to ensure timely dissemination of key contract terms and conditions to impacted internal departments. - Conduct competitive analysis and obtain knowledge of competitive products and offers. - Responsible for actions related to competitive responses such as contract violations or termination of service which include leading project calls and communication with property owners, management and Company Legal team. - Supports KMA marketing team with contract and complex information at all times to protect Company interests and investment. - Responsible for requesting and securing Certificates of Insurance from Corporate as needed and forwarding a copy to client. - Track and ensure resolution of any contractual issues that impact our client relationships. - Corresponding and maintaining relationships with clients and their utility consultants. Employer's Job# 205106BRPlease visit job URL for more information about this opening and to view EOE statement.