J&J Family of Companies HR Analyst, Compensation & Talent Operations in Manila, Philippines

Position Summary

Perform tasks related to analysis and execution of HR transactional service delivery in support of Global Compensation and Talent Administration. Maintain the utmost confidentiality in dealing with employee records and business information. This role works within a team environment from the J&J Philippines location, reports to a lead based in Manila, with additional leadership based in both Manila and the United States. Team member will connect daily to a global team, and must be amenable to flexible shifts during Vitals Events, such as Year End Compensation, Performance Planning, Mid-Year, and Year End Performance. Ensure that deliverables meet or exceed individual objectives, adhere to department goals, and align with HR strategies.

  • Performance Ticket Support – receive and action against escalated global ticket requests related to Performance Administration.

  • Talent Administration Ticket Support – receive and action against escalated global ticket requests related to Talent applications in Workday.

  • Assist with Talent and Performance Security Role Assessment and maintenance.

  • Provide administrative support to Talent Directors and employees in targeted countries and businesses who participate in Talent Events launched in Workday.

  • Assure completeness, accuracy, and compliance of all managed tickets.

  • Performance Event Support – Assist in the execution of steps required to launch performance events to eligible employees across the enterprise (Performance Planning, Mid-Year, and Year-End)

  • Respond to ad hoc inquiries from peers, global team members, and customers related to Performance Administration.

  • Performance Reporting Support – Assist with running of performance reports to gauge company status during performance events. Make recommendations to enhance reports as necessary.

  • Liaise with Global Team members – attend global team meetings with call center peers, provide insight and take feedback to enhance approach as required.

  • Training and Communications – assist in ensuring all training materials, including desktop procedures and job aids, are current. When requested, assist with modifications to desktop procedures resulting from new functionality, change requests, or design enhancements. Liaise with Contact Center teams and other partners as needed.

  • Support Year End Performance Ratings data audits.

  • Support Year End Performance Ratings cleanup efforts.

  • Assure understanding of Performance and Development process and objectives, and their relationship to the Year End Compensation Process.

  • Respond to unforeseen break/fix situations with flexibility and urgency.

  • Review, follow, and provide input to colleagues and leaders. Provide ideas, solutions, and suggest tools to increase team effectiveness and efficiency as needed.

  • Assist in review of metrics to drive performance, ID trends, and propose improvements.

  • Escalate issues and recommended resolutions to management as appropriate.

  • Testing - Test Configuration updates prior to YE launch. Raise any defects and suggest improvements.

  • Respond to ad hoc inquiries from peers, global team members, and customers related to Performance Administration.

  • Audit Support – Assist with running of compensation reports to monitor data, liaise with appropriate team members when discrepancies are identified, and perform necessary corrective transactions where needed.

  • Liaise with Global Team members – attend global team meetings with call center peers, provide insight and take feedback to enhance approach as required

  • Ensure understanding of relationship between Performance and Development process and the Year End Compensation Process.

  • Respond to unforeseen break/fix situations with flexibility and urgency.

  • Review, follow, and provide input to colleagues and leaders. Provide ideas, solutions, and suggest tools to increase team effectiveness and efficiency as needed.

  • Assist in the review of metrics to drive performance, identify trends, and propose process improvements.

  • Escalate issues and recommended resolutions to management as appropriate.

  • Training and Communications – assist in ensuring all training materials, including desktop procedures and job aids, are current. When requested, assist with modifications to desktop procedures resulting from new functionality, change requests, or design enhancements. Liaise with Contact Center teams and other partners as needed.

  • Qualifications

Qualifications

• Bachelor's Degree Holder with Experience with systems, particularly an ERP or HRIS system

• Proficient analytical and problem solving skills required.

• Strong fluency in both written and spoken English in order to communicate with global team members, peers, and customers.

• Ability to connect and collaborate with team members globally required.

• Attention to detail a must.

• A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines.

• Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.

• Able to process complex information and identify solutions that meet both internal and business partner requirements.

• Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes.

Primary Location

Philippines-National Capital-Manila

Organization

Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ

Job Function

HR Operations

Requisition ID

1700178652W