Stryker Technical Service Operations Manager in Maastricht, Netherlands
Requisition ID 22077BR
Job Title Technical Service Operations Manager
Group MedSurg and Neurotech
Business Function Customer Service
Employment Category Full Time
Percent Travel Required Up to 30%
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Job Description / Information
Manage our Technical Service Operations department in support of the EMEA Field Service and Repair Center teams. Manage and develop a team of service administrators and technical contributors and collaborate cross functionally and with our manufacturing locations to maximize compliance, efficiency and profitability throughout the service business.
Oversees administrative personnel and technical contributors responsible for technical support and technical content of technical service upgrades, maintenance and repair.
Oversees interactions between the regional service operation and partners at our manufacturing locations such as IT, Engineering and Quality to ensure development and delivery of appropriate tools and systems to support technical service.
Monitors compliance to FDA and quality system requirements, and develops strategies to close compliance gaps and improve quality performance of technical service.
Represents technical service in internal and external audits of the EMEA service processes.
Responsible for the development of content, planing and provisioning of technical training to internal and external technicians in the EMEA region.
Identify and implement process improvement opportunities according to lean methodology practices.
Responsible for technical service contracts.
Establish objectives, compose and conduct performance reviews and monitor progress toward objectives – providing timely and professional feedback and coaching to direct reports.
Coordinate, gather and analyze statistical data relating to repair trends and other service related activities.
Manage corporate resources, including: vehicles, test equipment, loaners, computers, and spare parts; direct resource allocation of team members within the district.
Works with Service Marketing to understand customer needs to develop and put in place service offerings to the market.
May make technical presentations at sales meetings and customer locations.
Perform other related duties as assigned.
Bachelor’s level or degree in Business Administration, Engineering or related field or equivalent experience.
Minimum five (5) years experience as a technical consultant servicing electronic, biomedical electronic and/or equivalent equipment.
Minimum three (3) years in a leadership role.
Work experience from regulated industries such as automotive, medical device, pharmaceutical
Experience in the Medical Device Industry.
Green/Black Belt LEAN certification a plus
Strong in data analysis and Excel
Prior experience using Salesforce.com or other CRM system.
High-energy with a strong entrepreneurial work ethic
Strong interpersonal skills
Demonstrated team leadership abilities
Excellent written and oral communication skills
Time management skills and the ability to manage multiple priorities
Diligence to ensure thorough follow-up on escalated issues
Possess a strong commitment to company values
Fluency in other European languages
High intensity, fast paced environment that requires flexibility and independent judgment
Travel about 25% of the time inclusive of overnight stays and weekends
All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Stryker is an EO employer – M/F/Veteran/Disability