Alliance HealthCare Services Manager Operations - Kentucky in Louisville, Kentucky
At Alliance Radiology, our team members focus on transforming the patient experience and delivering exceptional quality care. Alliance Radiology has rapidly grown over the past 30 years by providing radiology service line solutions, outpatient center management services, and mobile radiology solutions (Per Diem, PT, and FT MRI, PET/CT, CT).
The Manager of Operations is a regional leader who insures organizational, operational, financial, and revenue goals are met within a designated region. The MO has P&L responsibility for the site locations within the designated region and is responsible for delivering year-over-year net revenue growth and profitability in a designated region. This includes: strategic planning and execution, driving operational excellence, active partnership with the sales organization to develop business opportunities within the region, and delivery of client-based operational solutions to support identified and potential customer needs. The MO will also work with the Director of Operations and senior leadership on the identification, planning, management and coordination of various operational initiatives and tactical plans, tracking operations performance against key performance indicators (and metrics) and coaching/mentoring the Team Members within the designated region to ensure optimum performance, patient satisfaction and customer satisfaction.
To successfully direct the overall business in a designated region, the MO should possess strong business acumen, exhibit strong leadership and motivational skills, demonstrate sales competency, possess a high degree of customer focus, understand and lead change management, exhibit high level of problem solving and decision making, and have the ability to develop and maintain financial budgets.
MO’s are required to provide company direction to all team members within their region through coaching, operations knowledge and business directives as indicated by senior leadership and the division goals.
Important qualities of a MO include motivation, self-confidence, flexibility, decisiveness, good business judgment, the ability to clearly communicate in a persuasive manner, and sheer determination.
Specific duties include, but are not limited to:
Works in conjunction with the Director of Operations on:
The development and delivery of regional operations budget
The monitoring of regional operations performance and forecast to budget
The review of P&L performance for each site within the region.
Supports the DO in building long-term operations plans to drive operational excellence to ensure achievement of target profit margins; leads Patient, Customer and Team Member satisfaction initiatives, and balances regional resources to ensure effective implementation and execution of key initiatives, tracks and reports performance/progress to Senior Management.
Manages Team Member performance, analyzes individual and team performance against key performance indicators and metrics, fosters an environment of candor and collaboration to address performance deficiencies and provides coaching/mentoring to ensure the highest levels of individual and team performance.
Collaborates with sales leaders on strategic account management by identifying opportunities to build upon existing business through delivery of additional service solutions tailored to meet the short and long-term needs of customer.
Supports business development efforts through partnership on strategic account planning activities; supports efforts to cultivate consultative relationships with hospital C-level in the identification of mobile to fixed conversion opportunities, potential opportunity to add new service lines and potential acquisition of new customer targets.
Maintains regional regulatory compliance; monitors changes in applicable laws and regulations (OSPOD, OSHA, Joint Commission, NRC, DHS, ACR and/or other governing bodies), ensures regional compliance with Region’s quality and safety programs; ensure the highest standards of patient care.
Responsible for full HR lifecycle: recruiting, hiring, performance management, talent development, and termination of Team Members. Partners with LAT operations, where appropriate on staff actions related to performance or business needs. Other special projects/duties as assigned by Management.
Associate’s Degree or equivalent work experience is required. Bachelor’s degree preferred.
Candidate must possess a minimum of five (5) years of experience in a Healthcare Sales and/or Operations Management role; healthcare service environment preferred. This individual will also possess a high level of accountability for operational efficiency with a strong competency in financial reporting and analysis.
Prior Diagnostic Imaging experience is preferred, but not required.
Must be willing to travel.
A division of Alliance HealthCare Services (NASDAQ: AIQ), we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
# of Openings 1
Job Locations US-KY-Louisville
Position Type full-time