Cedars-Sinai Supervisor Operations in Los Angeles, California

Requisition #: M11423
Working Title: Supervisor Operations
Business Entity: MDN - Medical Delivery Network
Cost Center # - Cost Center Name: 0142000 - Robertson-5th Floor
City: Los Angeles
Job Category: Management/Professional
Job Specialty: Medical Staff Office
Position Type: Regular-F/T
Shift Length: 8hr
Hours: 9:00am - 6:00pm
Days: Monday - Friday
Shift Type: Day
Weekends: None

Job Posting: The Supervisor, Operations is responsible for the daily oversight of the administrative and clinical operations of assigned practices, departments and/or programs to meet the needs of physicians, patients and staff and support the mission and vision of Cedars-Sinai Health System and Cedars-Sinai Medical Care Foundation. The Supervisor, Operations has budgetary responsibility for assigned areas, functions as key liaison with physicians and staff, promotes the productive growth and operational structure of each functional area, supports employee growth and development, actively mentors staff in the building of cohesive patient care teams with physicians as well as extended care team members and departments, participates in strategic planning and business development for areas of oversight and functions as an advocate for the needs of patients. The Supervisor, Operations promotes the consistent enactment of the values of the health system and the Foundation and ensures a steady focus on the needs of patients, physicians and staff with the ability to make effective decisions that reflect clear and logical thinking.

JOB RESPONSIBILITIES:

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees classified in this job. Other/additional duties may be assigned.

• Ensures compliance with state and federal laws, professional and regulatory agency standards and licensure requirements. Maintains staff compliance with health system and Foundation policies, procedures and protocols;

• Understands and supports the business requirements and fiscal structure of the Foundation, including patient assignment, risk and specialty network structures, and utilization management. Functions as key resource for staff and physicians in support of these requirements;

• Assumes fiscal responsibility for areas of oversight, including budget preparation, expense control and revenue enhancement;

• In collaboration with supervisor, develops business and operations plans for assigned areas, programs and services;

• Maintains facilities by planning space allocations, layouts, and floor moves; arranging for and supervising building maintenance;

• Adheres to HIPAA requirements for clinical records by adhering to company policy for retention, protection, retrieval, transfer and disposal of records;

• Maintains equipment by planning equipment procurement and maintenance; evaluating products, service, and warranties;

• Works collaboratively with the Facilities Department to maintains building services;

• Prepares reports by collecting, analyzing, and summarizing operational data and trends;

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;

• Enhances department reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;

• Demonstrate willingness to adapt and to navigate change;

• In collaboration with supervisor, director and medical leadership, establishes effective patient care processes and workflows. Assists with the development and supports policies and procedures that support the provision of quality and timely patient care services. Ensures appropriate physician, locum, allied health professional, technician and staff coverage for all areas;

• Monitor office operations by reviewing wait times, appointment availability and phone call traffic;

• Participates in the evaluation and review of all human resources and communicates issues appropriately;

• Maintains appropriate quality control programs and partners proactively with risk, quality and clinical services departments to ensure continuous monitoring and improvement in provision of clinical services;

• Functions as key resource for staff and physicians in utilization of key information systems and technologies. Assumes responsibility as practice liaison for the resolution of system related issues, identification of opportunities for improvement and implementation of key systems and system and workflow enhancements;

• Based on assigned responsibilities, supervises all employees in areas of oversight, including administrative, clinical, and technician staff; In conjunction with executive and medical leadership, provides direct supervision of physician extenders; Assesses qualifications and interviews candidates, assumes responsibility for the assessment and improvement of competencies, work assignments and schedules, orienting, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline and terminating employment; Partners with appropriate departments in the necessary execution of these duties (e.g. clinical services, risk, quality, human resources);

• Works collaboratively with the Training Department to communicate updates, attend training sessions and to monitor compliance for computer system integrity;

• Assists in selecting outside sources for needed services and provides review and oversight for those services;

• Participates in the design and supports the operational implementation of organizational restructuring, new workflows, processes, programs and technologies;

• Maintains strong partnership and collaborative communication across department areas of the Foundation and with associated service departments of the Cedars-Sinai Medical Delivery Network;

• Serves as liaison for areas of operational responsibility with facilities management, patient billing, utilization management, quality, risk, human resources and payroll.

LEADERSHIP:

• Demonstrates behavior that supports the mission, vision and values of the health system and the Foundation. Demonstrates ability to effectively and consistently communicate vision and values throughout all levels of areas of responsibility and organization;

• Communicates and models high standards of professional, responsible, accountable and ethical behavior;

• Promotes an organizational focus by establishing goals consistent with organizational goals, facilitating collaboration and coordination for cross-departmental problem solving and supporting new concepts that enhance the functioning of operations;

• Demonstrates daily leadership, in particular an ability to navigate change, identify opportunities for improvement and function as a role model. Actively participates in initiatives to enhance the performance and stature of the organization. Demonstrates an ability to identify and effectively communicate benefits of organizational initiatives;

• Demonstrates ability to effectively lead through the development of strong physician, staff and colleague relationships. Assumes responsibility for understanding and representing the needs of constituency and for negotiating effective partnership between organization needs and needs of constituents in areas of responsibility;

• Serves as a role model for areas of responsibility and for the organization, demonstrating the organizational values of teamwork, participatory leadership and proactive problem-solving and communication. Provides a consistent and meaningful focus on customer service and functions as an effective mentor for staff and physicians in the provision of excellent customer service. Functions as an advocate for all patients and their needs;

• Promotes and maintains a positive work environment with an open, communicative and collaborative approach that supports staff development, ensures employees’ ability to contribute and supports organizational values of fairness and consistency;

• Supports the ongoing development of teamwork by personally demonstrating those values and sharing resources, information and ideas;

• Contributes to the effective functioning of the organization by willingly taking on new assignments as requested and by volunteering for additional assignments as the need arises;

• Demonstrates flexibility in examining and implementing new approaches in response to changing organizational objectives.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

Qualification Requirements/Preferences:

Education Certifications/Licensure Experience Physical Abilities QUALIFICATIONS:

• Must be able to perform each essential duty satisfactorily in a demanding and busy work environment;

• Bachelor’s Degree or progress toward completion required, three or more years medical office experience, preferably in a multi-specialty medical group setting, previous medical office management and/or supervisory experience, or equivalent education and experience;

• Outstanding written and oral communication skills;

• Proven ability to lead and manage people, including selecting, developing, motivating and retaining;

• Fiscal management skills and proven ability to prepare, monitor and control budgetary expenses and generate increased productivity and revenues;

• Ability to promote effective collaboration and teamwork across organizational units;

• Knowledge of regulatory, reimbursement, legal and policy issues as they relate to operational management;

• Strong interpersonal and communication skills;

• Proven track record with customer service, training, and ability to motivate others to effect positive change;

• Strong computer skills, experience with Microsoft Office, IDX, CS-Link or other computerized practice management and EMR systems;

• Physical ability and perceptive acuity to satisfactorily perform all direct and indirect operational functions.

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Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.